Knowsley Business Park, Liverpool., L34 9GJ
Pay:
£31,049.00 to £37,796.00 per year, £31049.00 - £37796.00 a year
Contract Type:
Permanent
Hours:
Full time
Disability Confident:
No
Closing Date:
22/04/2026
About this job
Be an escalation point for the 1st and 2nd line team along with the Technical Support Engineers.
Delegate incidents or work on incidents with other members of the Technical Services team.
Provide specialist advice to team members and other IT Operations support staff.
Accurate, concise recording of Incident updates within the Service Management Software.
Record appropriate resolution details in the service management software, selecting the relevant resolution categories contributing to the IM Knowledge Base.
Assist in reactive and pro‑active problem management activities as defined by the Problem Manager.
Be fully conversant with the Client/Server Infrastructure and system management utilities used in IM, performing Advanced Server Support and troubleshooting.
Create, update and authorise technical procedures for use by members of the Technical Support team and other IT Operations staff.
May be required to participate in an out of hours on‑call rota, sometimes working autonomously to resolve IT incidents critical to our partners and customers.
This may involve visits to all PO areas where IT is used, which includes but not limited to patient areas such as wards, labs, theatres, AED etc.
Technically Support all aspects of server infrastructure and also proactively monitor server room equipment under direction of the Technical Support Manager.
Assume a technical lead role on short/long term PO wide projects.
This involves communicating with and providing specialist technical advice to 3rd parties and PO departments.
Also, devising a technical strategy and solution in conjunction with Technical Specialists as the project develops.
Attend meetings/project boards and provide technical advice relating to varying TS matters.
Identify working process/policy improvements and propose changes to the TS Manager.
Raise and submit RFCs in accordance with the Change Management Process for all minor/major changes to PO IT systems.
Also represent these changes at the Change Advisory Board and provide specialist advice on other changes to the members of the CAB. Occasional requirement to move and install heavy equipment in excess of 20KG. Install, configure, and manage the POs Virtual and Physical infrastructure.
This includes, but not limited to, provisioning the storage from SAN/NAS devices, building the hypervisor and also creating virtual servers.
Advise on the design of the POs major/minor information systems and software including database clusters, e‑mail, file servers, collaboration software and bespoke clinical and business applications such as PAS, EDMS, EPMA and Pathology.
Additional duties include supporting and advising on the procurement, installation and configuring of such systems.
Able to cope with occasional stressful or emotional conditions i.e., during periods of high call volumes, critical system failure and DR situations.
Assist with all server related security tasks, which may include recommendations, patching, configuration work, etc.
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