Job Description
Key Responsibilities:
* Ensure all orders are placed and validated accurately within the order cut-off time.
* Manage order processing, customer contact, liaison with 3PLs and market functions, and customer master data.
* Maintain and manage EDI orders, review EDI blocked orders, and manage customer portals and catalogues.
* Create backorder and delivery notification reports.
* Manage email inbox, responding quickly and efficiently to queries and requests.
* Perform daily order checks to ensure order blocks are maintained and updated to avoid delays.
* Respond to customer telephone calls, ensuring queries are answered as efficiently as possible.
* Measure success through clear objectives and KPI reports to support daily activity and performance measurement.
Skills & Experience:
* Demonstrates a sense of urgency in ensuring work is completed quickly and accurately.
* Strong communication skills, both oral and written, ensuring desired outcomes are understood and achieved.
* Good interpersonal skills, able to interact at all levels and develop relationships within the organizational structure to assist in goal achievement.
* Ensure all work is completed within required deadlines and all audit reporting is actioned.
* Coordinate and assist with audit requirements.
* Proficient in standard software applications including Microsoft Outlook and advanced Excel skills, with a complete understanding of Sales and Distribution modules of SAP.
* Sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems.
Qualifications/Education:
* Proven experience in customer service and order entry.
* Ability to communicate at all levels within the organization.
* Proven data analysis skills and the ability to translate tasks into action plans and deliver to timelines.
* Experience and knowledge of SAP/ESKER (preferable).
* Proven experience in customer/distribution, preferably in a healthcare environment.
* Strong motivational skills.
* Competent in using Excel and Word.
* Proficient communicator, both written and verbal.
* Able to operate in a team environment.
Language:
* Speaking: English, French, and Dutch
* Writing/Reading: English, French, and/or Dutch