Technical Support Analyst
Harrogate (Office-Based)
Offering £27,000 - £31,000 Basic Salary plus Great Benefits
Our client is a well-established and growing IT support business based in Harrogate, providing expert support across both on-premise and cloud-hosted systems. Currently recruiting a Technical Support Analyst to work with a diverse portfolio of clients, delivering reliable, responsive IT solutions and building long-term partnerships through excellent service and technical expertise.
The successful Technical Support Analyst will provide first-line support to external customers requiring technical assistance. As the first point of contact, you will be responsible for handling inbound support requests, diagnosing and troubleshooting issues, providing support via phone and remote access.
The Technical Support Analyst position is an excellent opportunity for someone with IT support experience who is keen to develop their technical skills further. Training support will be provided, including assistance in achieving Microsoft certifications.
Technical Support Analyst - Key Responsibilities
1. Act as the first point of contact for customer technical support queries.