Overview
Barista - Full Time role at K&Z Holdings Ltd (Pret A Manger)
Role involves delivering Pret’s standard of freshly prepared drinks, great service and a positive customer experience. The barista works as part of a shop team to ensure high-quality drinks, efficient counter operation, cleanliness, and ongoing team training.
Responsibilities
* To coach and train Team Member Star Coffee and Baristas in Training on Barista Prepared Drinks and standards.
* To liaise with the TMT to plan and carry out Barista prepared drink training.
* To carry out Coffee team briefs and attend relevant meetings, courses and conferences related to Barista Prepared Drinks.
* To ensure all hot drink training material is available and up to date.
* To follow Pret’s dress code and wear the correct Barista uniform.
* To positively engage with customers and the team about Pret’s Coffee Story and Coffee Menu to ensure Pret Buzz.
* To manage queues and serve Barista Prepared Drinks within a reasonable time.
* To ensure coffee calling is clear, appropriate and consistent to customers and team.
* To communicate key messages about Pret’s Barista Prepared Drinks and standards with confidence.
* To maintain milk and coffee quality through tasting and weighing relevant drinks.
* To monitor and report on the results of Coffee Confidence visits and relevant shop reviews.
* To stay informed on updates to Barista Prepared Drinks standards and new product launches.
* To report any ingredient quality issues to your Manager.
* To understand Barista Prepared Drinks in other retailers and be familiar with different product names.
* To maintain Barista Prepared Drinks equipment, counters, cleanliness and maintenance to Pret standards.
* To follow health & safety and food safety standards and log checks (thermometer calibrations, etc.) as required by Pret.
* To follow waste, stock, and promotion practices to support shop profitability and sales targets.
* To contribute to the shop’s sales performance by knowing drink sales versus total sales and ensuring adequate stock of ingredients, packaging and equipment.
Requirements & Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industry: Hospitality
* This role is open to applicants within the UK or those who have the right to work in the UK; visa sponsorship is not available.
Note: This description consolidates the role details and removes extraneous boilerplate from the original listing.
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