Overview
Grade UE03: £23,742 to £25,804 per annum pro-rata
CSG / Accommodation, Catering and Events
Guaranteed hours: 20 hours per year
Open-ended (permanent)
Vacancies: 5
The Opportunity:
This is a fantastic opportunity for passionate and customer-experience focused individuals to join Accommodation, Catering and Events as a Reception Assistant to help our teams deliver a high, consistent standard of customer service for both students and commercial guests.
The successful candidates will be based at our Reception Centre located at Pollock Halls; however, flexibility is required to support our other hotels which are offsite. Those successful in this role will work closely with the wider team to provide high-levels of customer service. This will involve dealing with in-person enquiries as well as communication via telephone and email and mail processing.
This post is an excellent opportunity for both personal and professional development, with opportunities to cultivate customer service skills.
We are looking for individuals who display a positive can-do attitude and enjoy working in a fast-paced environment. In this role you will:
* Be an ambassador for our newly refurbished and rebranded products.
* Continuously look to improve our standards and deliver world-class hospitality.
* Become an integral part of our existing teams with a desire to succeed in delivering our values.
* Be a part of a world-renowned team providing accommodation for high-profile clients.
Your skills and attributes for success:
* Excellent customer service.
* Excellent organisational and time management skills.
* Ability to work under pressure for a period of time.
* High awareness and concern for customer service requirements in both commercial and student environment.
* The ability to quickly learn and become proficient in using software systems.
Click to view a copy of the full job description.
Application Information
Please ensure you include the following documents in your application:
* CV
* Cover letter
As a valued member of our team, you can expect:
* A competitive salary.
* An exciting, positive, creative, challenging and rewarding place to work.
* To be part of a diverse and vibrant international community.
* Comprehensive staff benefits, such as a generous holiday entitlement, competitive pension schemes, staff discounts, and family-friendly initiatives.
* Check out the full list on our staff benefits page and use our reward calculator to discover the total value of your pay and benefits.
Championing equality, diversity and inclusion
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Prior to any employment commencing with the University, you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages.
The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Key dates to note
The closing date for applications is 21st October 2025.
Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browser's local time zone.
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