EMBERWOOD SENIOR FLOOR MANAGER
SALARY: £33,305 +
Tronc
FULL TIME (5 DAYS
OUT OF 7) – EVENINGS AND WEEKENDS
Who Are We?
At Emberwood, we are focused on changing the landscape of
service and guest interaction. We have a professional, yet conversational style
of service, where we learn about our guests needs, and adapt accordingly. We
are dedicated to surpassing expectations, using experiences such as Pudding
Trolley, Martini Trolley and our Kitchen Counter among others, to add layers to
an exquisite service. At Emberwood, within our first four months of opening, we
have already established ourselves as a leading restaurant in Bath, having been
awarded a space in the illustrious Michelin Guide. Now we have set our sights
to find the best and most passionate people within the hospitality sector to be
able to consistently deliver the best possible experience in Bath.
What Do We Offer?
As well as a competitive salary and a monthly service charge
contribution, Emberwood offers the following:
- Free
Hotel Breaks - From the first day of service, you can benefit from two
free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month
period.
- Leisure
Passes - We encourage you to enjoy your time off work and will
contribute £150 towards a membership at a leisure centre or with associations
such as the National Trust.
- Enhanced
Maternity and Paternity Leave (26 weeks at 90% for expectant mothers,
four weeks leave at 90% for fathers)
- Institute
of Hospitality - We will pay for your membership, creating avenues for
learning, coaching and mentoring.
- Learning
and Development - An extensive range of training opportunities are
available to facilitate your personal development.
- Health
Assured - A confidential service offering CBT therapy, up-to-date
information, support and advice on a broad range of subjects.
- Subsidised
Learning Courses - We encourage your learning and development so would
like to contribute to courses you would like us to explore.
We also provide you with all the basic benefits such as free
nutritious and tasty meals on duty, bespoke uniforms where appropriate, regular
on and off-site social events and celebrations and a cycle to work scheme.
Who Are We Looking For?
The Senior Floor Manager will ensure that all food services
are well driven, and the team are best prepared to dial into the guests needs.
They will be extremely passionate about food and beverage, supporting the
Restaurant Manager in training the team and arming them with all the tools to
succeed during briefings.
They will be the right-hand person of the Restaurant
Manager, supporting them in delivering magic moments, empowering the team to
deliver an exquisite experience to the guest and be proactive in ensuring all
public areas and spaces should be looked after.
They should have at least 2 years of experience in a
comparable position and environment. It is essential they are guest focused and
recognise that the team will be responsible for delivering an exquisite
experience. As such, training and shaping the team is fundamental in being able
to achieve a harmonious and passionate collective.
What Are The Key Responsibilities?
Guest Interaction and Repeat Business built on trust and
experiences.
Supporting and reinforcing Service Standards of the Highest
Quality in relation to our offering through leadership
Take on responsibilities extra to the running of the
restaurant and management of the team and completion of tasks assigned by
department heads.
Assist with training of team members and managers to be well
considered, supporting one-on-ones and group sessions to build the skill level
of the team.
Compliant with Health and Safety Standards, built in to
deliver exquisite experiences for guests.
Upholding the brand with a positive attitude
Empowered to make business and service-based decisions regarding
the rota, guest experience and restaurant operations
Working with all teams within the Hotel, to ensure all staff
and guests receive warmth and generosity.
Receive feedback and proactively look to enhance the Hotel’s
standards as a whole and maintain the highest levels of presentation
Attend HOD and operations meetings in the absence of the
General Managements Team and feedback accordingly.