Job Summary:
This hybrid role is all about keeping our environments safe, welcoming, and well-maintained for the people who live and work with us. Youll take the lead in coordinating maintenance activities across our services, making sure requests are handled promptly and compliance standards are met. Your work will help create spaces where the people we support feel at home and staff can do their best work.
Key Responsibilities:
Maintenance Administration & Coordination
- Be the first point of contact for all maintenance requests across our services.
- Log, track, and prioritise maintenance tickets to ensure timely resolution.
- Coordinate and schedule routine maintenance, repairs, and contractor visits.
- Keep accurate records of maintenance activities, invoices, and service agreements in line with regulatory and organisational requirements.
- Support compliance with health & safety and CQC standards for premises and equipment.
- Monitor and order maintenance supplies and equipment when needed.
- Assist in preparing reports, audits, and maintenance performance metrics.
- Liaise with internal teams, external contractors, suppliers, and service managers.
- Support planned preventative maintenance programmes and improvement projects.
Requirements:
Key Skills & Competencies
- Strong organisational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Ability to manage priorities and work efficiently under pressure.
- Attention to detail and accuracy in record-keeping.
- Good problem-solving and follow-up skills.
- Professionalism and discretion.
- Competent in Microsoft Office and administrative systems.
- Willingness to learn new systems and procedures.
Qualifications & Experience
Essential:
- Proven administrative experience.
- Experience liaising with contractors or coordinating tasks/projects.
- Knowledge of compliance and record-keeping standards.
Desirable:
- Experience in a maintenance or facilities-related admin role.
- Knowledge of CQC/CIW standards and health & safety requirements.
Personal Attributes
- Positive attitude and team-focused approach.
- Flexible and proactive working style.
- Commitment to high-quality support and service delivery.
- Upholds company values and safeguarding principles.
Benefits:
- Competitive salary and holiday entitlement.
- Ongoing training and development opportunities.
- Pension scheme and other staff benefits.
Equal Opportunities:
We are an equal opportunities employer and welcome applications from all suitably qualified individuals, regardless of background. All roles are subject to enhanced DBS checks and references