Salary: £32,000 - 38,000 per year Requirements: Strong IT troubleshooting and problem-solving skills Ability to support non-technical users and explain technical issues clearly Good organisational skills and ability to manage multiple tasks Comfortable working independently and taking ownership of internal systems Experience configuring computers and mobile devices in a business environment Experience with Claris FileMaker / FileMaker Pro (desirable) Understanding of databases and business systems (desirable) Experience administering FileMaker Server (desirable) Experience working with macOS environments (desirable) Experience deploying and managing iPads or mobile devices (desirable) Familiarity with networking concepts and office infrastructure (desirable) Interest in automation, APIs, or business process optimisation (desirable) Responsibilities: Assist with the development and maintenance of our Claris FileMaker solutions Work closely with our external FileMaker development partner on new features and system improvements Support system testing, documentation, layouts, and scripts Provide internal support to staff using the FileMaker system Help identify opportunities to improve workflows and automate processes Assist with FileMaker Server monitoring, backups, and performance Provide first-line IT support to company staff Set up and configure new computers, iPads, and mobile devices Manage user accounts, device configuration, and software installation Support staff with day-to-day technical issues and troubleshooting Maintain internal documentation for systems and IT procedures Assist with the maintenance and monitoring of company servers and network infrastructure Help manage the office 1Gb leased line internet connection and networking equipment Ensure systems are running reliably and escalate issues to external providers where necessary Assist with backup systems, updates, and general server administration Coordinate with external IT providers and vendors when required Identify opportunities to improve internal systems and processes using technology Assist with the introduction of new tools or automation to improve operational efficiency Technologies: FileMaker Support macOS Mobile Network More: We are looking for a technically capable and proactive individual to join our team in Lincoln to support and develop our internal business systems and office technology. Our core business systems rely heavily on the Claris FileMaker platform, and this role will act as the internal bridge between staff and developers, helping support users and identify opportunities to improve efficiency. We offer a friendly and collaborative working environment, an opportunity to work closely with specialists, and benefits such as an employee reward scheme, 33 days paid holiday, private healthcare, and a pension scheme. The role comes with a salary range of £32,000 to £38,000 per year. last updated 12 week of 2026