Must have the ability to gain Security Clearance
The Evergreen service is Computacenter’s solution which helps customers ensure their End User devices are compliant for technical and patch support from Microsoft. We achieve this by maintaining supported Operating System and Office Build versions via a periodic cycle of deployment upgrades. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by our core team and delivered in collaboration with our service lines.
Evergreen is a global service delivered from the UK, India, and Germany locations.
What you’ll do
* Accountable for understanding and communicating Feature Release changes for Windows and Office Pro PlusDeliver the Internal Model Office process and associated advisory output
* Translate Feature Release changes into a risk assessment for a customer estate (in collaboration with COA – Customer
* Act as a single point of contact for general technical queries and escalations
* Investigate failed deployments directly in SCCM/Intune
* Own and resolve 3rd line incidents via Remedy queue
* Implement remediation activities where service has shortfalls
* Create and present Feature Release impact (advisory report) to Service Management / Customer (Hardware and Software.
What you’ll need
The successful candidate will represent the Evergreen Service as an SME and will be responsible for technically understanding Microsoft’s roadmap of Windows and Office Pro Plus Feature Releases. Translating these changes into Hardware and Application impact assessments and presenting recommendations to our customers will be a major responsibility of the Evergreen SME role.
Other important aspects of the role will focus on incident management, (where the Evergreen SME will be responsible for 3rd line support, incident resolution) and technical consultancy, (this will involve internal and external briefing sessions/workshops and presentations where required).
The Evergreen SME will be expected to liaise with internal teams, customer representatives, 3rd party stakeholders and service management.
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