The Assistant Administration Manager will have the responsibility to support the Administration Manager in the operational management of the Patient Healthcare Advisors who undertake administrative functions supporting the operational teams.
Main duties of the job
The Assistant Administration Manager will be responsible for maintaining effective working relationships with the team to ensure the sustained delivery of key operational targets. This includes ensuring patients receive timely access to elective services, such as referral management, appointment booking, procedure scheduling, appointment management, and outpatient clinic scheduling.
They will work with Patient Healthcare Advisors to ensure high-quality service delivery and adherence to the Patient Access Policy.
* Manage performance of all PHAs, maintaining their efficiency above 80%.
* Provide daily updates and reports on performance, monitoring actions to ensure targets are met.
* Identify risks to delivery and communicate promptly to the Administration Managers.
* Support the Administration Manager in external meetings with commissioners as required.
* Develop and maintain good relationships with other departments.
* Support specific projects as needed.
* Assist in investigating informal and formal complaints, ensuring lessons learned are shared and actions implemented.
* Perform any other duties delegated by the Management Team to support service development.
Role Requirements
* Excellent communication, presentation, and interpersonal skills.
* Strong prioritization skills to manage competing demands.
* Self-motivated, highly organized, and able to work under pressure.
* Ability to influence, inspire, and collaborate effectively with others.
* Performance management skills.
* Ability to identify key performance indicators.
About us
Omnes Healthcare Limited is a growing organisation operating within the NHS since 2006, offering primary and secondary care services with a forward-thinking approach. We are pioneers in projects ranging from genomics to digital healthcare, aiming to improve patient experiences.
What we can offer to you
* An extra day off for your birthday!
* NHS Discount & Support Schemes
* Employee Assistance Program
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