The Estates Services Site Lead is responsible for taking ownership and responsibility of the monitoring of standards and day‑to‑day operations across their designated site(s), whilst also providing frontline maintenance services. The postholder is the key contact and lead for all building users, visitors, staff and contractors across their designated site(s) for all estates‑related activities, and carries out daily visits to services to maintain regular visibility and communication. This frontline working role involves performing routine maintenance tasks, site inspections and general repairs. The role is essential in maintaining a high‑quality and safe environment for service users, staff and visitors alongside support from the estates services technicians and estates technical teams.
Responsibilities
- Carry out daily checks and regular audits of the environment to identify any works required to ensure the environment meets the needs of all users.
- Serve as the first point of contact on site, offering high‑quality customer service and assisting with site access for contractors and liaising with the internal E&F helpdesk team daily.
- Manage own workload and prioritise tasks to meet tight deadlines and work under pressure.
- Supervise non‑estates personnel where required.
- Participate in the department's on‑call service and use a car or other mobility means to travel across the Trust footprint.
- Commit to completing in‑house training and adhere to the Trust's Equal Opportunities and Equality and Diversity policies.
- Ensure appointments to regulated and controlled activities require an enhanced DBS disclosure where applicable.
Essential Education and Qualifications
- Basic numeric and literacy skills
- Time‑served electrical, building or mechanical services experience equivalent to level 3
- Experience of working in the building industry
- Experience of managing contractors and liaising with services providers
- Experience delivering quality maintenance services
- Experience delivering customer service
- Must have a full driving licence to drive Trust fleet vehicle
- Use of a car or access to a means of mobility to travel across the Trust footprint
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
Desirable Education, Experience and Skills
- NVQ level 2/3 in Electrical, Building or Mechanical services
- Confined spaces training
- City & Guild PAT certificate
- Experience of NHS passport/permit systems
- Experience working with CAFM systems
- Experience working in a hospital / in‑patient environment
- Experience working in a mental health NHS Trust
- Knowledge of electrical and mechanical services
- Knowledge of NHS estates operations
- Understanding of H&S regulations relevant to estates operations
- Understanding of HTMs, HBNs
- Understanding of building services
- Training in building, electrical or mechanical services
Skills and Abilities
- Competent in using computer systems, including Microsoft Office
- Strong customer service skills and communication
- Excellent communication and interpersonal skills
- Good problem‑solving skills
- Ability to work on own initiative without close supervision
- Able to work to tight deadlines
- Ability to prioritise workload and work under pressure
- Ability to work in an in‑patient mental health setting
About the Trust
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester – Bury, Oldham, Rochdale, Stockport and Tameside and Glossop. Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services.
Benefits
- Generous annual leave entitlement for Agenda for Change and Medical and Dental staff
- Flexible working opportunities to support work/life balance
- Access to Continued Professional Development
- Involvement in improvement and research activities
- Health and Wellbeing activities and access to an excellent staff wellbeing service
- Access to staff discounts across retail, leisure and travel
