Quality & Performance Manager
Sub Division: Facilities Management
Location: Pen-y-Bont ar Ogwr
Contract Type: Permanent
Hours: Full Time - 40 hours - Monday to Friday
Creating and maintaining great places to live and work delivered by excellent people who care…
Purpose of Role
Are you a driven and organised FM professional looking to play a pivotal role in a high-profile public sector contract? We’re seeking a Quality & Performance Manager to join our team in Bridgend, supporting the Welsh Government’s Economy and Infrastructure (E&I) portfolio.
Job Description
As the Quality & Performance Manager, you will act as the interface between management and the operational delivery teams—including engineers, helpdesk, HSE, and sustainability. You’ll ensure our compliance, performance, and reporting are consistently high-quality, and will play a central role in driving contract success.
Responsibilities
•Support operational teams to meet contractual deliverables and performance KPIs.
•Liaise with helpdesk, engineers, compliance, and sustainability teams to align day-to-day activity with strategic goals.
•Own and manage CAFM system accuracy and reporting, producing insights that support performance improvement.
•Oversee audit and reporting cycles, ensuring documentation, compliance data and outputs are up to date and client-ready.
•Work closely with HSE and compliance leads to embed best practice across the contract.
•Contribute to continuous improvement, innovation and the adoption of efficient systems and processes.
•Collaborate with the wider business to ensure local delivery aligns with national policy and procedure.
Essential Qualifications/Skills
•Experience in a similar FM, contract support, or quality/performance role.
•Strong organisational and communication skills with the ability to manage varied stakeholder relationships.
•Experience with CAFM systems (, Concept, Concerto, or similar).
•A proactive approach to problem-solving and continuous improvement.
•Understanding of statutory compliance and facilities maintenance operations.
•Strong analytical and reporting skills.
In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.
We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders – and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.
Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.