The Regional Response Controller provides an emergency service for operational teams across the North West region as and when required. This role is key to ensuring customer and regulatory targets around CMEX and customer minutes lost are achieved. They do this by providing alternative solutions to mitigate interruptions to customer supplies. Including driving and operating the alternative supply vehicles, overland support vehicles, delivery of pumps, generators, pontoons, lifting equipment and bottled water. Accountabilities & Responsibilities Delivery, installation and operation of emergency plant including: HGVs, pumps, mobile generators, pontoons, mobile lifting equipment Disinfection of alternative supply equipment (tanks & pipe work) Compliance with good practice H&S processes associated with equipment and processes required of the job. Maintenance of the customer information vehicle and mobile incident response vehicles. Maintaining and delivery of strategic bottled water stocks. Liaise with agency drivers on site to ensure that they are familiar with vehicles, that they follow H & S procedures, that they know and understand their responsibilities. Work with agency/contractor drivers out of hours to ensure that the Business gets the best use out of them Liaise with customers on site of injection/fill point to inform them about the event Create alternative supply contingency plans for Tier 1 sensitive customers Technical Skills & Experience Good understanding of the use and maintenance of plant and equipment Demonstrate high regard for H&S policy and procedures Flexible approach to the working day. Class 1 HGV licence and current CPC Good understanding of the water network Good interpersonal skills including handling difficult and awkward situations Ability to accurately exchange complex information to customers, colleagues and Senior Managers This role may not be eligible for the visa sponsorship We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.