Role Purpose
* Act as
second-in-command/support to the Section Manager
for Reconciliations & Investigations.
* Ensure
daily reconciliations (nostro, ledgers, provisional accounts, etc.) are completed accurately and on time
.
* Be the
escalation point for issues
and ensure breaks/exceptions are investigated and cleared.
* Provide
team supervision, cross-training, development, and workload distribution
.
* Represent the team as a
subject matter expert (SME)
for reconciliations, investigations, and system-related projects.
* Deliver
management reporting (MI)
and help with
process improvements
(efficiency, Kaizen, control enhancements).
Core Responsibilities
1. Reconciliations & Investigations
2. Daily reconciliation of nostro accounts across EMEA offices.
3. Reconcile sub-ledgers to the general ledger (ensuring GL balances are substantiated).
4. Investigate and clear discrepancies/breaks (cash breaks, interest/charges mismatches, contingent liabilities, etc.).
5. Manage investigations and interest claims to minimise costs to the bank and clients.
6. Controls & Governance
7. Ensure
key controls and deadlines
are consistently met.
8. Escalate issues promptly and follow through to remediation.
9. Maintain accurate logs, MI, and compliance with Head Office rules.
10. Participate in
UAT, testing, and system/process enhancements
.
11. Team Supervision & Development
12. Oversee daily workflow and help prioritise tasks.
13. Train and mentor junior staff.
14. Promote
knowledge sharing, cross-training, and process standardisation
.
15. Stakeholder Engagement
16. Work closely with
Front Office, Finance, Risk, Treasury, IT, and other Operations teams
.
17. Handle external correspondence with correspondent banks and nostro agents.
18. Build strong working relationships across
9 EMEA offices
.
Skills & Requirements
* Strong
reconciliation and investigation background
(nostro, ledger, sub-ledger).
* Analytical, detail-oriented, and risk-aware
.
* Good
communication skills
to deal with internal/external stakeholders.
* Able to
manage multiple priorities under pressure
.
* Experience with
UAT/system testing
.
* Education:
A-Level minimum
, though most candidates will likely have further financial qualifications or experience.
Challenges
* High-pressure environment with
time-sensitive daily deliverables
.
* Need to
balance supervisory duties
with own operational workload.
* Managing breaks across multiple products, systems, and geographies.
* Navigating the
dual-hat requirement,
ensuring neutrality and regulatory compliance.