Customer Service/Scheduling Specialist
High Wycombe
£26,000.00 to £28,000.00
As a Customer Service/Scheduling Specialist, you will play a vital role in nurturing customer relationships and ensuring service excellence. Your main responsibilities will include:
prioritising and processing customer queries and orders received via telephone and email.
Arranging planned maintenance and small works by coordinating with engineers and customers.
Ensuring that all callouts are completed in line with client KPIs and our service level agreements.
Investigating and resolving customer queries or complaints swiftly and effectively.
Providing accurate customer invoicing and maintaining detailed records on our CRM system.
Collaborating with engineers, subcontractors, suppliers, and internal teams to ensure seamless operations.
Who You Are:
To thrive in this role, you should have:
A proven track record of building strong customer relationships.
Clear, accurate, and timely communication skills.
Strong organisational skills with the ability to prioritise tasks and manage time efficiently.
Experience coordinating schedules and liaising with engineering teams (preferred but not essential).
A flexible mindset and the confidence to tackle various tasks.
What We Offer:
We believe in taking care of our team! Here are some of the perks you can expect:
Competitive salary ranging from £26,000.00 to £28,000.00 per year.
Free on-site parking to make your commute hassle-free.
A company pension with matching contributions to help you save for the future.
Opportunities to participate in company events that foster a fun and engaging workplace culture.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website