About The Role PHS Direct Birch Coppice Customer Service and Sales Support Advisor. Are you interested in a new and exciting career in Customer Service and Sales Support Advisor? About therole To successfully resolve all customer queries complaints and general enquiries about their orders and accounts. We aim to give our customers a great experience every time they contact us. Being able to fix their issues promptly and efficiently really helps us to do this. We need someone with passion for serving customers - a great communicator who enjoys talking with customer Key Tasks Handle complaints and provide appropriate solutions via telephone/email and cases. Keep records of customer interactions. Identify and assess customers needs to achieve satisfaction Account administration, creating new accounts and updating existing accounts with new and relevant information. Support the Sales Support team with order taking and processing. Liase with other areas of the business to fulfil customers requirements. Achieve customers SLA's. Achieve KPI's set. Assist the Sales Support and Customer Service Manager with any other activity/tasks appropriate. Continuous Improvement Always looking to improve the customers experience. Focus on the root cause of problems and help identify ways to solve them. Sales/Customer Culture Champion the sales strategy ensuring the customer is at the heart of what we do. Help to promote a culture of excellence in respect of quality, service and improvement. Essential Requirements Attention to detail, computer literacy and excellent data entry skills are essential for this role. The successful applicant will be someone who achieves high standards of customer service at all times. You will be positive, flexible, self-motivated, and disciplined. The position is ideal for someone who enjoys interacting with both internal and external customers. Full training will be provided. In return for your commitment and expertise, you will get: An annual basic salary of £23,809.50 A permanent full-time position of 37.5 hours a week (Monday to Friday, no evenings, or weekends). Pension Scheme. Up to £1000 savings at Supermarkets and High Street Stores with PHS Perks. We offer accredited ILM Management training in house and eternally. Ongoing career and development opportunities. 24-hour wellbeing helpline. Free parking. Phs Group was founded in 1963 and we are the leading provider for HygieneService inthe UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 62 years of business. Our businesses include Washrooms, Healthcare, Floorcare, Phs Direct and Direct 365 (sale of consumables), Phs Greenleaf, Teacrate, Besafe, Wastekitand Compliance. At Phs, we pride ourselves on ourdiverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teamscan bringtheir true selves to work without risk or fear of discrimination. ADZN1_UKTJ