About The Role
Join the Team Behind the UK’s Fastest Growing Kitchen & Bedroom Brand
Are you passionate about delivering outstanding customer service? Join our vibrant Customer Service Centre at Wren Kitchens in Barton-Upon-Humber, where you’ll play a vital role in turning our customers’ dream kitchens and bedrooms into reality.
As a Customer Service Advisor, you’ll be the friendly and creative voice our customer’s trust. From the moment they contact us, your bright and attentive approach will ensure every interaction leaves them feeling supported and valued. If you thrive on solving problems, communicating effectively, and going the extra mile to deliver outstanding service, this role is for you!
Key Responsibilities:
* Respond to queries across multiple channels with speed, confidence, and care.
* Take responsibility from start to finish, making sure every customer leaves with the best possible outcome.
* Go beyond simply meeting needs to create genuinely memorable experiences that inspire loyalty.
* Handle every conversation with understanding, respect, and a solutions-first mindset.
* Identify processes that could be better and share feedback to help us raise the bar for service.
* Provide seamless support that helps them deliver an exceptional experience for our customers.
* Make creative, informed decisions to resolve issues quickly, effectively, and with the customer in mind.
What Wren Offers:
* Life insurance after 2 years’ service
* Access to Benenden health and discount platform after 1 years of continuous service
* Personalised progression plan with clear career opportunities
* Individual training budget for personal development
* EE discount
* Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
* Eye Care Vouchers
* Refer a Friend Scheme
About You
* Confident, engaging, and skilled at building lasting relationships with customers and colleagues alike.
* Comfortable working across multiple systems with strong computer skills to keep things running smoothly.
* Driven by a genuine desire to develop your customer service expertise and take your skills to the next level.
* Passion ate about making a real difference and committed to delivering outstanding experiences every time.
Why You’ll Love It Here:
* No two days are the same, there’s always a new challenge to solve
* You’re supported, trained and appreciated. We invest in your growth
* You’ll join a tight-knit, upbeat team where everyone’s voice matters
* Progression is real - many of our senior leaders started in this very role!
About The Company
Wren Kitchens is the largest kitchen and bedroom retailer in the UK, with £1billion +turnover, more than 100 UK showrooms and an exciting expansion into the USA. We don’t just sell kitchens and bedrooms - we manufacture, deliver and install them too. Making dreams come to reality!
If you can match our passion to grow our business and exceed customer expectations by delivering world-class service, you’ll be rewarded by a company that recognises talent with exceptional earning potential and company-wide opportunities to progress.