Your newpany
Working for a housing association in Exeter.
Temp to perm opportunity.
Pay is £ per hour equal to £27,215.
Hours of work - 39 per week - 5pm Monday - Friday.
Your new role
• Provide effective planning of regional operative’s diaries working closely with the regional operational team to support the achievement of operational KPIs.
• Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area.
• Maintain the scheduling system and provide internal and external customers with timely and accurate information.
• Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.
• Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
• Work closely with themercial team in relation to subcontractors purchase orders and variation orders to ensure continued value for money andmercial procedures are followed.
• Ensurepliance with GDPR regulations when processing customer data.
What you'll need to succeed
Essential:
• Experience of working in a customer focused environment.
• Experience of working within agreed performance targets.
• Excellent oral and writtenmunications.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Microsoft Office including Word and Excel.
• Ability to work in a fast paced environment and under pressure.
• Experience of working with databases.
• Evidence ofpetency in a relevant trade.
Desirable:
• Experience of working with large volume data processing activities.
• Experience of scheduling work.
• Experience of working with subcontractors.
• Excellent organisation and time management skills.
• Experience of working with invoices / accounts
What you'll get in return
Hybrid working 3 on site – 2 from home
Temp to perm opportunity
Good rate of pay.
Annual leave accrued
Free parking when working on site
Pension contribution