Overview
We are now looking for a people-focused and experienced Retail Manager to join our welcoming and close-knit Harrods team on a 12 month fixed term basis.
Our retail offering is evolving as we grow our omnichannel approach, and we are looking for someone to join our leadership team who is agile and flexible, curious and bold enough to try new things.
At Harrods, the Retail Manager is critical to the delivery of the unparalleled luxury experience that our business is renowned for. Being the front-line face of the leadership team, the Retail Manager is skilled at building high performing teams and delivering effective performance coaching. This is achieved through high levels of visible leadership on the floor, an ongoing focus on the Harrods Standard, and a natural ability to inspire and engage sales colleagues through storytelling and a culture of continuous feedback. We focus on delivering the people, customer and commercial results, whilst continuously striving to make the impossible possible for our customers.
You will be an exceptional people leader who is passionate about nurturing talent and fostering true performance excellence. With a genuine interest in luxury, you lead your teams in providing a world-class service experience as well as spotting training needs to build sales opportunities. You are an innovative thinker, with the ability to utilise data to identify trends and influence strong commercial decisions. It’s that authentic and inclusive culture you create, alongside a flair for working with data and insight, that will help your business exceed performance targets and deliver exceptional operational standards.
Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. The environment sets Harrods apart, the personal attention we lavish on every customer, and our people’s unrivalled product knowledge and passion for exemplary service, all helps put our retail team into a league of their own, allowing them to be themselves through passion, expertise and creativity.
Responsibilities
* Lead on the floor with visible leadership, build high performing teams, and deliver effective performance coaching.
* Maintain a strong focus on the Harrods Standard and inspire engagement through storytelling and continuous feedback.
* Deliver people, customer and commercial results while seeking opportunities to make the impossible possible for customers.
* Identify training needs, nurture talent, and drive true performance excellence within the team.
* Utilise data to identify trends and inform strong commercial decisions.
* Create an authentic, inclusive culture that supports exceeding targets and maintaining exceptional operational standards.
Benefits and Culture
Our Promise to You: help us make the impossible possible for our customers and we’ll do something remarkable for you. Enjoy a friendly environment, abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Benefits include eligibility for a competitive bonus, 25 days’ holiday, your birthday off, up to 33% Harrods discount (including our restaurants), access to our pension scheme, and a culture of recognition that celebrates individual achievement.
Equality and Inclusion
Uniquely You: Harrods values the personality and authenticity of our people. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and pride ourselves on a culture where people from all walks of life can grow and thrive. If you do not meet every desirable criterion but have the skills and experience to thrive and align with our values, we encourage you to apply.
If you want to know more about our people and culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
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