QuickSTAT Control Group Agent
Staines, UK | Frachttransport & Operations | Vollzeit | 7881
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
In this role, you’ll be responsible for overseeing and coordinating all QuickSTAT operational activities, making sure everything runs smoothly and in line with company policies. You’ll work closely with our Customer Service and Sales teams to deliver an excellent experience for our clients and ensure their needs are met. QuickSTAT operates 24/7, and this position follows a Sunday–Thursday schedule from 10:00 to 19:00.
How you create impact
* Work as part of the daily operations of the LHR Control Tower team.
* Managing daily email volumes in the Control Group inbox.
* Develop and implement customer focused operational policies and procedures
* Assist with complex and escalated Operational issues in accordance with the Operations Manager / Supervisor.
* Monitor accuracy of reporting and data base information
* Co-ordinate customer service projects and initiatives
* To ensure Network / Vendor partner compliance to all agreed company policies, procedures and pricing structures
What we would like you to bring
* Experience in Customer Service
* Knowledge of freight forwarding is a plus
* Excellent understanding of World Geography and awareness of different time zones
* Excellent time management and problem solving skills
* Good communication skills and analytical ability
* Ability to take initiative
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.