Salary: £30,000 - 30,000 per year Requirements: Previous experience in a Service Desk / IT Engineer or IT Support role Strong understanding of Microsoft Windows 10/11, Windows Server, AD, Microsoft 365, Azure, and Entra Knowledge of Anti-Virus and security software Networking experience (LAN, WAN, Wi-Fi, and VPN) Good understanding of PC hardware and software set-up and configuration Experience with an ITSM (ticketing system) at an agent level Ability to work under pressure and prioritize tasks effectively Excellent communication and interpersonal skills Responsibilities: Act as the first point of contact for IT issues via helpdesk ticketing system Resolve 1st and 2nd line issues first time; escalate when necessary Administer user accounts, permissions, and security access using AD and M365 Image, configure, deploy, and support laptops, mobile devices, and peripherals Diagnose and fix connectivity issues such as Wi-Fi, DNS, and LAN/WAN problems Maintain accurate records of IT assets and access rights Administer cloud (SaaS and PaaS) applications and services Contribute to process improvements in the IT department Support users in technology use by providing training and advice Ensure compliance with SLAs within an FCA regulated business Technologies: Azure Cloud Hardware Support ITSM LAN Microsoft 365 Mobile PaaS Security VPN Windows Office 365 Network More: We are Billing Finance, a privately-run, family-owned vehicle financing company based on the outskirts of Northampton. We are in an exciting phase of transformation, focusing on providing financing solutions to customers with non-standard credit profiles. Our mission is to ensure our customers and staff are at the heart of everything we do. We offer a fantastic range of benefits including a discretionary bonus scheme, hybrid working, and a personal growth fund. Join us in our commitment to making a positive impact. last updated 21 week of 2026