Customer Support Engineer
A fantastic opportunity for a Customer Support Engineer to join a rapidly growing, cutting-edge technology company. This organisation is developing highly advanced software solutions used by leading global businesses, and they are looking for a proactive, highly organised and customer-focused individual to join their support team. This role is less focused on deep technical troubleshooting and more centred around managing customer queries, ensuring clear communication, and driving issues through to resolution.
Location: London - 3 days per week in office
Salary: Competitive + benefits
Requirements for Customer Support Engineer:
* Minimum of a 2.1 degree from a leading University
* At least AAB at A Level or equivalent
* Excellent communication skills, both written and verbal
* Highly organised with strong attention to detail
* Ability to manage multiple tasks and prioritise effectively in a fast-paced environment
* A customer-first mindset with a focus on clarity and responsiveness
* Strong problem-solving skills with the ability to assess and coordinate issue resolution
* A proactive and solution-oriented approach
* Ability to remain calm under pressure
* Experience in a customer-facing, support or service-based role is beneficial but not essential
* Exposure to technical environments, such as software or IT systems, is advantageous but not required
* Experience with tools such as Intercom or similar support platforms is beneficial
Responsibilities for Customer Support Engineer:
* Act as the first point of contact for customer support queries via phone and support platforms
* Manage incoming queries and incidents, ensuring each is clearly understood and actioned
* Resolve straightforward issues where possible, focusing on efficiency and clarity
* Coordinate and triage more complex issues, ensuring they are accurately logged and escalated
* Provide clear, professional and timely responses to customers at all stages of their query
* Keep customers informed of progress and next steps throughout the lifecycle of each request
* Maintain accurate records of incidents, communications and outcomes
* Follow internal processes and contribute to the continuous improvement of support procedures
* Collaborate closely with wider technical teams to ensure smooth handover of escalated issues
What the role offers:
* Opportunity to join a high-growth technology company working on advanced software products
* A fast-paced, collaborative and supportive team environment
* Clear opportunity to develop strong customer, operational and coordination skills
* Exposure to a wide range of technologies and business processes
Applications:
If you would like to apply for this unique Customer Support role, please send your CV via the relevant links!
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Keywords: Customer Support Engineer / Customer Support Specialist / Support Analyst / Customer Operations Executive / Service Desk Analyst / Technical Support Analyst / Customer Success Associate / Customer Support Executive / Client Support Specialist / Helpdesk Analyst / Customer Experience Executive / Support Coordinator / Intercom / Customer Support Tools / Ticketing Systems / SaaS / CRM Systems / Incident Management / Customer Communication / Workflow Management / Process Improvement / Escalation Management / Computer Science / Information Technology / Business Systems / STEM Degree / Engineering Degree