This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply.
General Information
Salary
£52,316
Working Pattern
Full Time
Vacancy Approach
Cross Government
Location
Bridgend, Cardiff, Pontypool, Swansea, Usk, Wrexham
Region
Wales
Closing Date
30-Oct-2025
Business Unit
AGY - NOMS Agency
Post Type
Permanent
Civil Service Grade
SEO
Number of jobs available
1
Reserve List
12 Months
Job ID
11005
Descriptions & requirements
Job description
Overview of the job
The purpose of a PECS Contract Delivery Manager (CDM) is to ensure the efficient and contractually compliant delivery of the PECS escort contract within their respective areas by the private providers. In doing so they are required to work collaboratively with other key stakeholders in the delivery process such as HMCTS, prisons, the YJB, the Police, and PMU.
The job sits within PECS which is part of Custodial Contracts Directorate. Although part of an HQ group the post itself is regionally based as the post holder is required to visit courts, prisons, police stations etc on a daily basis to assess the delivery of the contracted service provided.
The post does not have any direct line management responsibilities.
Although operational experience in a prison is advantageous it is not an essential requirement for the role. The post does however attract RHA due to the requirement to cover on call arrangements during evenings and weekends.
Summary
The job holder will ensure a strategic and co-ordinated approach to the delivery of contracts managed by the Unit across partners and stakeholders within the Criminal Justice System (CJS) ensuring effective delivery of contracts by private sector providers of Prisoner Escort Services between prisons, courts, police stations, and also inter prison transfers.
Accountable to the Senior Contract Delivery Manager, PECS. This is a non-line management HQ role.
Responsibilities, Activities and Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
Maintain and manage regional partner and stakeholder relations:
* Recognise and respect partner and stakeholder groups, their interests, objectives, needs and nature.
* Manage the accountability of PECS to these groups, and agree strategic objectives and targets.
* Act as facilitator for all Criminal Justice Agencies, providing them with an avenue for collaboration about matters that impact upon delivery of the perfect day, or their ability to meet their own targets.
Create regional focus to delivery on contracts:
* Facilitate decision making and reflect mistakes as learning opportunities.
* Mentor partners and embed key skills and values in all partners.
* Help partners identify what is and what is not possible in the current environment.
* Remind partners that they need to adapt and work with any challenges or changes in the operating environment, regardless from which direction they come.
* Create clarity within partnership discussions, convene and facilitate interaction between partners with diverse and differing drivers.
Operational duties:
* Undertake investigations at the request of the Senior Contract Delivery Manager as per the 1991 Criminal Justice Act.
* Co-ordinate Operation Tornado and other serious incidents as and when required (24 hour cover).
* Identify procedures and agreement for use of police cells (Operation Safeguard).
* Visit courts, prisons and police cells to monitor contract delivery and assess the treatment of prisoners, including requiring remedial action w necessary.
* Conduct audit programmes and analysis as directed.
* Ensure that reporting mechanisms are in place and working effectively, including quality assurance of provider data as necessary.
* Mediate in disputes/mitigation at a local level.
Develop strong working links and encourage efficient and effective joint working across the region:
* Attend local meetings such as Crown and Magistrates Court User Group meetings as necessary.
* Work reciprocally to develop and achieve mutually agreed visions and outcomes.
* Participate in multi-agency, co-ordinated planning processes.
* Prepare and circulate agendas, minutes and newsletters etc, highlighting key tasks and implications for the organisation.
* Maintain formal and informal communication with range of stakeholders and partners to ensure all are informed of current activities and opportunities for input, feedback and collaboration are maximized.
* Ensure relevant information is shared between agencies.
* Advise on the development of new systems, processes and structures.
Project manage specific projects as directed:
* Prepare, recommend and monitor project plans, with input from other participating stakeholders.
* Lead, co-ordinate or support project implementation, including using the Unit's resources, prepare reports, manage, promote, co-ordinate and facilitate meetings and reports on performance, outputs and outcomes.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.
An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (w specified in Wales) Welsh.
Behaviours
* Communicating and Influencing
* Making Effective Decisions
* Managing a Quality Service
* Delivering at Pace
Ability
* Strong interpersonal skills to influence senior internal and external stakeholders (e.g. Police, YJB, HMCTS, etc) outside of a line managed relationship.
* Written and spoken English
* Numerical skills
* Ability to work with data
Experience
* Experience of managing large scale commercial contracts or SLAs with external providers.
* Experience of HMPS Incident Management Process as part of a Silver Command Team.
* Significant experience of managing audit and assurance processes within a custodial setting.
* Knowledge and experience of the external scrutiny procedures for all custodial services including HMIP, PPO and Audit bodies.
Hours of Work (Unsocial Hours) Allowances
37 hour working week.
Required Hours Allowance
This role requires working regular unsocial hours and a payment at the current approved organisation rate will be made in addition to your basic pay to recognise this.
Unsocial hours are those hours outside hrs Monday to Friday and include working evenings, nights, weekends and Bank/Public Holidays.
Additional Information
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.
Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, w they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS' Flexible Working policy.
If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.
The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment.
Benefits
Annual Leave
* The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.
Bank, Public and Privilege Holidays
* You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays.
Pension
* The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.
Work Life Balance
HM Prison & Probation Service (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wver managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ
Season Ticket Advance
* After two months' service, you'll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work
Childcare Vouchers
For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
Training
HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes
* T are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts
* All staff receive security and diversity training and an individual induction programme into their new roles
Eligibility
* All candidates are subject to security and identity checks prior to taking up post
* All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS
* All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
* To Transformative Business Services Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-);
* To Ministry of Justice Resourcing team (resourcing-management-);
To the Civil Service Commission (details available- )
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.
For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.
Diversity & Inclusion
The Civil Service is committed to attract, retain and invest in talent wver it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit:
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
Civil Service Nationality Rules
This job is broadly open to the following groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Reserve list
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.
Contact Information
MoJ:
If you require any assistance please call Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-
Please quote the job reference
HMPPS
If you require any assistance please call Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-
Please quote the job reference 11005
For further information relating to this role, please contact Steph Gibson via email:
Allowance
Required Hours Allowance
This role requires regularly working unpredictable and unsocial hours and be on call to attend their place of work at anytime. A 20% payment will be paid in addition to your basic pay to recognise this. Unsocial hours are those hours outside hrs Monday to Friday and include working evening, nights, weekends and Bank / Public holidays
Job Description Attachment
* 0738 PECS Contract Delivery Manger JD (Job Description Attachment)
Select new file
Application form stage assessments
Behaviours
A sift based on the lead behaviour, Communicating and Influencing, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, w all behaviours will then be considered.
Behaviours Application Form Question Word Limit
250
Communicating and Influencing
Delivering at Pace
Making Effective Decisions
Managing a Quality Service
Interview stage assessments
Interview Dates
In person interviews in Peterborough. - Dates TBC
Behaviours
Communicating and Influencing
Delivering at Pace
Making Effective Decisions
Managing a Quality Service
Strengths
Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed .
Level of security checks required
DBS Standard
Use of Artificial Intelligence (Al)
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. W plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.