Job Description
Position Overview
We are seeking a motivated and customer-focused Technical Service and Product Demonstrator (Remote – West Midlands Region) to join our team. The On-Site Technician & Product Demonstrator is responsible for providing hands-on technical support, equipment setup, troubleshooting, and live demonstrations of company products at customer locations. This role ensures customers receive exceptional service, clear product understanding, and effective training to maximize product performance and satisfaction.
The coverage for the role is nationwide across the UK and Ireland, with frequent travel expected/required.
The role reports to the UK Commercial Director, with regular interactions and joint visits with the Area Sales Managers.
Key Responsibilities
Product Demonstration & Training
1. Deliver professional, engaging product demonstrations to customers, partners, or event attendees.
2. Explain product features, benefits, and operational procedures in a clear, customer-friendly manner.
3. Conduct hands-on training sessions for users, ensuring they can safely and confidently operate the product.
4. Assist sales teams by showcasing product capabilities during pre-sales visits.
5. Take part in, and at times lead, cu...