* Role: British Sign Language (BSL) Interpreters required!
* Start date: May/June 2026
* Location: Work from home
* Salary: £43.96 P/H (40h @£91,436, 20h @£45,718)
* Bonus: up to 10% PA
* Shifts: 40h and 20h permanent contracts available
* Operational hours: 8am - 8pm Monday to Sunday
Role Overview
We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work‑from‑home opportunity offering flexible hours and competitive pay.
Essential Duties and Responsibilities
* Provide effective Video Remote Interpreting
* Support and model the company's mission and values
* Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
* Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping
* Demonstrate the ability to adapt quickly to new and changing technologies
* Multitask between interpreting effectively and utilizing calls
* Participate in company‑sponsored training for Professional Development
* Exhibit the ability to meet performance expectations with minimal supervision
* Possess the ability to work effectively in a fast paced, dynamic environment
* Demonstrate strong interpersonal skills in all settings
Minimum Qualification Requirements
* Level 6 NVQ Certificate in British Sign Language
* Level 6 NVQ Diploma in Sign Language Interpreting
* Technical knowledge for interpreting IT/Customer Support calls
* Able to provide accurate interpretation
* Good understanding of Deaf culture
* Three to five years’ experience in interpreting (working experience in a professional BSL interpretation support role)
Essential Competencies
* Empathy and Understanding: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions.
* Clarity and Professionalism: Communicating clearly and accurately, whether on the phone or by e‑mail, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions.
* Consistency and Reliability: Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure.
* Listening Skills: Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions.
* Organisational skills: You will have excellent attention to detail, time‑keeping and strong planning and scheduling abilities.
* Follow‑Up and Resolution: For sensitive or brand‑related cases, timely follow‑up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully.
Benefits
* Perks at Work – Savings Discounts / Free Online Classes
* Help@Hand – Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
* Critical Illness – up to £10,000
* Cycle to Work Scheme
* Eyecare support voucher
* Holiday Purchase Scheme
* Length of Service Awards
* Workplace PensionMonthly Inspire Awards – For the best of the best
* Refer‑A‑Friend earns up to £1,200 for you
* Monthly Wellbeing Webinars
* Dedicated Employee Experience Progress – Here to support TP journey
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