CRIMS Technical Support Analyst
3 weeks ago. Be among the first 25 applicants.
Job Description
At Aberdeen, our ambition is to be the UK’s leading Wealth & Investments group. Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so we can attract and retain the industry’s best talent. Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.
Aberdeen is comprised of three businesses: Interactive Investor (ii), Investments, and Adviser – each focused on meeting and adapting to our clients’ evolving needs.
About the Department
In Investments Technology, our Asset Management application teams support the products and processes employed by our Asset Management business. The group comprises a number of teams responsible for developing, maintaining and supporting the critical suite of applications and technologies.
About the Role
We are seeking a CRIMS Technical Support Analyst to join our Asset Management Technology team. This is a Level 2 technical support role focused on the Order Management System (OMS), connected applications and external venues. The team supports OMS operations across global regions (APAC, EMEA, AMRS). You’ll work at the intersection of technology, investment products and business operations supporting the delivery and performance of investment solutions.
Key Responsibilities
* Provide Level 2 Technical support for front‑office investment platforms, ensuring timely resolution of incidents and service requests.
* Deliver real‑time support for the investment management system (Charles River IMS / CRIMS) and related OMS components.
* Monitor system health and performance, proactively identify issues, and implement fixes to maintain platform stability.
* Perform alert handling, log analysis and performance tuning of the platform.
* Troubleshoot OMS connectivity issues using FIX protocol and network diagnostic tools.
* Collaborate with Asset Management Development teams to enhance platform features or resolve technical issues.
* Work with end users to identify workflow improvements and maximise system value.
* Act as an escalation point for Level 1 support, resolving complex technical issues and liaising with vendors for defect fixes.
* Apply ITIL principles for incident, problem and change management to ensure operational excellence.
* Design and document processes and procedures for BAU investment activities and support.
* Participate in platform upgrade projects, patch deployments and integration testing.
* Ensure adherence to regulatory standards through system controls and audit‑ready documentation.
About the Candidate
* Technical Support experience on Charles River or equivalent OMS/IMS platform.
* Strong customer focus and ability to recommend practical, timely solutions.
* Analytical skills and SQL/Excel proficiency.
* Ability to utilize SQL and scripting (PowerShell) for data analysis and automation of support tasks.
* Experience with FIX protocol, OMS connectivity and desk‑based dealing applications in an enterprise environment.
* Understanding of investment products (funds, ETFs, equities, fixed income, OTC).
* Experience with Windows Server environments and network troubleshooting (Telnet).
* Excellent communication for liaising with stakeholders and internal teams.
* Familiarity with support ticketing systems such as ServiceNow, JIRA or equivalent.
* Ability to work under pressure, prioritise tasks and meet deadlines.
* Team‑oriented approach with a focus on knowledge sharing and best practices.
Desirable Skills
* Understanding of Enterprise Scheduling Systems
* ITIL v4 Foundation or ITIL Service Operations
* Powershell scripting or equivalent scripting language
Our Benefits
We have an environment where you can learn, get involved and be supported. When you join us, your reward will be one of the best around, including 40 days annual leave, a 16% employer pension contribution, discretionary performance‑based bonus (where applicable), private healthcare and a range of flexible benefits such as gym discounts, season ticket loans and access to an employee discount portal.
Our Business
Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas focused on our clients’ changing needs.
Inclusive Workplace
We are proud to be a Disability Confident and Committed employer. We are committed to providing an inclusive workplace where all forms of difference are valued and free from any form of unfair or unlawful treatment. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.
Seniority Level
* Entry level
Employment Type
* Full‑time
Job Function
* Information Technology
Industries
* IT System Training and Support
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