A leading payments company in the UK seeks a Forecasting and Planning Manager to spearhead strategic forecasting and planning activities for its contact centres. This role involves developing capacity plans and workforce models, while leading a dedicated team of analysts. The ideal candidate has proven experience in a fast-paced contact centre environment and possesses strong analytical and leadership skills. This position emphasizes collaboration in an office-first culture, requiring in-office presence for 4+ days a week.
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