Location:
Belfast
Workplace:
Hybrid
The opportunity:
The Senior Technical Specialist, BDMC Solutions will oversee and optimize the Firm’s digital platforms, including websites, content‑management systems (CMS), and other Business Development & Marketing Communications (BDMC) technologies to ensure the seamless delivery of digital experiences that support business development, client engagement, client‑listening tools, proposal systems, and event‑technology solutions. The role‑holder will act as a strategic link between customer needs, operational requirements, and technology capabilities to enable high‑quality, user‑focused digital services across the Firm.
Working at Baker McKenzie:
Baker McKenzie is the world’s leading law firm with offices all over the world. Our Belfast Centre is home to over 400 colleagues in both legal and professional services.
We offer one of the best workplace benefits packages in the business with comprehensive private health cover, income protection, life assurance and a full employee assistance plan. These and a host of other benefits make us one of the most desirable companies to work for in Belfast.
We are committed to promoting inclusion, diversity, and equity for all and are confident we can provide a career as individual and as exceptional as you.
Responsibilities:
1. Administer and maintain main websites and Type II sites to ensure uptime, performance, security, and compliance with legal‑industry standards
2. Manage content‑management system (CMS) platforms such as Sitecore, Optimizely, WordPress, including content updates, plugin and module management, taxonomy, user roles and permissions, and workflow management
3. Collaborate with Business Development, Marketing and Communications (BDMC) teams and vendors to implement design and functionality enhancements aligned with Firm branding and strategy
4. Ensure digital platforms comply with data‑privacy regulations, accessibility standards, and brand guidelines; maintain appropriate website hygiene
5. Lead and manage technical implementation of BDMC initiatives, including landing pages, campaign integrations, and digital assets
6. Coordinate with internal stakeholders and external vendors to deliver projects on time and within scope; liaise with the Global Security (GSEC) team for security reviews and mitigations
7. Document processes, workflows, and system configurations
8. Partner closely with internal Information Security, GRC, and Security Engineering teams to monitor system security posture, review risk assessment findings, and track remediation progress for assigned platforms and applications
9. Coordinate with third‑party vendors to communicate identified security risks, obtain remediation plans and evidence, and actively follow up to ensure issues are resolved within agreed timelines
10. Maintain ongoing oversight of vendor risk remediation items, including tracking commitments, target dates, and validation of corrective actions through appropriate documentation and testing
11. Proactively escalate delayed or high‑risk findings to internal security stakeholders and business owners, ensuring risks are addressed or formally accepted at the appropriate governance level
12. Prepare, submit, and manage risk acceptance requests when remediation is not immediately feasible, ensuring proper justification, approvals, and alignment with organizational risk management frameworks
13. Support periodic reviews, audits, and reassessments by ensuring system and vendor security documentation remains current, accurate, and readily available for internal or external review
14. Translate business objectives for the technical design and architecture of the required solutions
15. Support integration of BDMC platforms with Baker Client Intelligence (Baker CI), email‑marketing tools, analytics platforms, and other enterprise systems
16. Troubleshoot and resolve technical issues across BDMC tools and platforms, escalating to vendors or Technology teams as needed
17. Ensure interoperability between BDMC systems and Firm‑wide platforms, including human‑resources information systems (HRIS), finance systems, and document‑management systems
18. Evaluate and recommend new technologies to enhance BDMC capabilities
19. Maintain version control, backups, and disaster‑recovery protocols
20. Manage the demand process for Technology approval and resourcing of BDMC initiatives; ensure cross‑functional stakeholders are informed and inter‑dependencies identified and coordinated
21. Manage projects and teams within budget and timelines; review and develop business cases, project estimates, and project plans per Technology Project
22. Management Office (PMO) processes; prepare and deliver professional communications to various levels of the Firm to share project objectives, status, risks, and progress against expected outcomes
23. Oversee financial management of the portfolio, including ownership of the annual budget and ongoing cost analysis
24. Deliver effective portfolio and product management, including demonstrable progress on solution rationalization
25. Establish a shopfront and implement supporting training and communication initiatives to increase awareness and usage of available solutions
26. Implement and maintain effective system governance, compliance, and business‑continuity procedures for managed products
27. Ensure compliance with the Firm’s Information Security Management System (ISMS) policies and all Technology processes related to portfolio management
28. Develop and enhance relationships with Business and Legal Professionals, actively managing expectations and monitoring satisfaction levels
29. Act as an escalation point for business challenges from a delivery or relationship perspective
30. Identify and assess the benefits and potential of emerging data technologies
31. Act as First Responder to escalated incidents requiring deeper functional or technical analysis
32. Investigate root causes of system issues raised by business professionals, providing clear, comprehensive diagnostics aimed at finding permanent resolution
33. Ensure timely planning for any submission of Request for Change (RFC) to the Technical Change Management Team complying with the Firm’s ITSM process
34. Conduct security assessments with the Security, including completing security forms for solution onboarding or recertification, and mitigating identified risks in a timely manner
35. Assist in testing new system features end-to-end, developing testing plans, document findings, and provide recommendations for product and process improvements
Skills and Experience:
36. A bachelor's degree in Computer Science, Information Systems, Digital Marketing, or a related field
37. Extensive experience managing websites and content‑management system (CMS) platforms
38. Experience in HTML, CSS, JavaScript, and CMS administration
39. Experience with using web‑analytics tools such as Google Analytics, Tag Manager
40. Strong problem‑solving and communication skills
41. Strong experience leading successful product implementations and ongoing enhancements
42. Experience in a legal‑services environment is desirable
43. Experience with using marketing‑automation platforms Marketo, and pitch‑solution tools Breeze
44. Experience supporting client‑feedback programs and event‑technology solutions
45. Hands-on experience with windows systems, M365 suite, and familiarity with SQL Enterprise Manager and Query Analyzer is preferred
46. Practical experience working with cloud platforms (Azure preferred), including a basic understanding of identity management and networking concepts
47. Familiar with search‑engine‑optimization (SEO) best practices and accessibility standards Web Content Accessibility Guidelines (WCAG)
48. Strong awareness of and interest in technology trends relevant for the relevant portfolio
49. Demonstrated leadership and communication abilities, with a track record of building trust and respect at all levels of the Firm
50. Excellent written and spoken English communication skills
51. Can demonstrate flexibility and willingness to work outside standard hours, including shift work, participation in a light on-call rotation as needed, and occasional weekend work to ensure successful project delivery or system maintenance as necessary
52. A high sense of urgency, initiative, and sense of responsibility
53. Very adaptable, highly organized, and attentive to details and accuracy