End Date
Monday 26 May 2025
Salary Range
£35,340 - £37,200
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Flexibility in when hours are worked
Job Description Summary
Based in Watford
Job Description
JOB TITLE: Customer Excellence Advisor
SALARY: £33,982 rising to £35,340 as of 1st April 2025
LOCATION(S): Watford
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, involving at least three days per week, or 60% of our time, at our Watford office. During training, new starters are required to be in the office 5 days a week until fully trained.
About This Opportunity
Responsible for supporting ADMs and their customers as an office-based dedicated point of contact. Utilising relationship skills and extensive knowledge to exceed customer expectations, maximise proactive service delivery, and handle complex and sensitive situations.
About Us
We’re transforming our Group and shaping finance for good, focusing on future investments in technology, workplaces, and colleagues. Tusker helps the UK drive better car benefits, offering tailored salary sacrifice schemes, with a focus on electric and ultra-low emissions cars, supporting a sustainable future.
What You’ll Need
* Assisting with the post-implementation stage of accounts, ensuring processes are embedded positively and efficiently.
* Building and maintaining strong relationships with colleagues and customers, especially with ADMS, Resolutions, Line Managers, and other teams.
* Ownership of interactions through to completion, proactively chasing responses.
* Responding professionally and accurately to all interactions.
* Flexibility to take on bespoke and ad hoc tasks as allocated by Line Manager.
* Understanding customer needs, identifying root causes, and advocating improvements.
Experience That Would Be Useful
* Excellent verbal and written communication skills.
* Proactive approach to doing the best job, asking questions about context and impact.
* Strong organisational and time management skills, with flexibility and prioritisation abilities.
* Confidence in handling difficult or sensitive situations.
* Teamwork orientation.
* High accuracy and attention to detail.
About Working For Us
We foster an inclusive environment that reflects modern society and celebrates diversity. We aim for our people to feel they belong and can be their best, regardless of background or identity. We are committed to diversity goals, health initiatives, and providing reasonable adjustments during recruitment.
Benefits
* Up to 15% pension contribution
* Annual performance bonus
* Share schemes including free shares
* Flexible benefits such as discounted shopping
* 24 days’ holiday plus bank holidays
* Wellbeing initiatives and parental leave policies
Join us to do meaningful work that makes a difference to millions. At Lloyds Banking Group, our purpose is to help Britain prosper, offering opportunities for growth and development. We prioritize data safety, confidentiality, and an inclusive culture where everyone can contribute and succeed.
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