Purpose of the Role Savills has a great opportunity at the Highcross Shopping Centre. We are looking for an experienced Control Room Assistant to join the team on site. Your shift pattern will be 4 on 4 off, 08:00-20:00 shifts with the requirement to cover sets of 20:00-08:00 shifts on occasion as holiday cover, with a pay rate of £13.64 per hour. You will report into the sites Duty Controllers. Key Responsibilities Responsible for the ‘live’ operation of the Control Room by managing the essential functions of: Proactively monitor activities in both public and landlord areas as part of public safety duties such as detection of intruders, vehicle protection and site security Ensure a full and comprehensive understanding of all emergency procedures with the ability to prioritise during emergency situations and support the Duty Controller as required Ensure that all records and documented or recorded evidence is handled professionally and in accordance with data protection requirements Monitoring the flow of traffic in and out of the centres’ car parks Proactively assisting customers within the car park environment Assist the Duty Controller in updating Control Room records as and when required Booking in Contractors and checking permits to work. Assist in issuing radios and keys to centre personnel and contractor visitor ID/passes, permits and keys Further: To comply with Assignment Instructions / Standard Operating procedures at all times and carry out duties accordingly Ensure that Health and Safety processes and procedures are complied with at all times Provide a professional and customer focused service to all customers, retailers, visitors, staff and contractors Ensure all security activities are carried out adhering to the requirements of the SIA, both criminal and civil law and in compliance to Highcross policies and procedures Provide a deterrent for possible crime Ensure all control room equipment including life safety systems is operational and any faults are Ensure the control of access to and movement of persons and vehicles within all secure areas of the centre including service areas and car parks. Take responsibility for effective radio traffic to maintain professional communications. Take responsibility for the issuing of contractor permits and keys Skills, Knowledge and Experience Previous Industry experience Worked in a CCTV Control Room Strong customer service skills SIA CCTV Licence DS SIA Licence Good verbal and written skills Ability to remain calm under pressure. Excellent communication skills LI-DNI Please see our Benefits Booklet for more information.