Overview
Some see chaos. We see the start of something big
Role: Customer Service Administrator
Location: Stirling
Challenges. Opportunities. Solutions. At Robertson, we see them our way. We’re bold enough to ask questions. Brave enough to look at things differently. Confident enough to be ourselves. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services business. And as a Customer Service Administrator you’ll be part of a team that’s doing incredible things – for ourselves, for the built environment around us, and for a truly sustainable future.
Your new role
The role:
To support the customer care department in the provision of high-quality care and service to our customers and providing an excellent administration service to the department.
Duties:
1. Handle telephone queries in a professional and polite manner ensuring a satisfactory outcome for our customers.
2. Building and maintaining relationships with clients and external contractors
3. Complaint handling
4. Distributing the post and taking ownership of any administration of customer enquiries received via Royal Mail.
5. Produce letters, emails, reports, spreadsheets, filing and general administration for the customer care department and Customer Service Manager.
6. Assist the customer care manager in ensuring any remedial work is managed and completed
7. Liaising with external contractors
8. Diary management for the customer services manager
9. Ensuring registration of all homes on the day of legal completion.
About you:
10. Extensive administration experience within a similar environment
11. Exceptional attention to detail
12. Friendly and professional manner
13. Strong communication skills
14. Proficiency in MS Office packages and IT systems
What's in it for me
Our Principles - The Robertson Way
Our principles are our roadmap to achieving positive outcomes and delivering on our purpose. They influence daily decisions around what we do and how we do things, creating an environment of growth, innovation and high performance.
We listen
Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.
We are professional
Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.
We take responsibility
Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.
We are determined to succeed
Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.
We are one team
We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.
For more information on our principles and culture, please visit:
Benefits of working with Robertson:
In return, we offer a wide range of rewards and employee benefits such as:
15. 33 days annual leave (pro-rata for part time or FTC positions, increases with length of service)
16. Salary Sacrifice Pension Scheme
17. Life Assurance
18. Cycle to Work Scheme
19. Discounts (gym memberships, restaurants, days out with Hapi Rewards App
20. Annual Flu Vaccine
21. Access to E-Learning
22. Health & Wellbeing Support
23. Life Management & Financial Support
Diversity & Inclusion:
When it comes to diversity and inclusion, we see things differently at Robertson. That’s why we’re working hard to create an environment where everyone can feel welcome, and where we can all be ourselves. We encourage applications from people of all races, ages, genders, religions, sexual orientations and more - so whoever you are, we hope you’ll see things our way, too.