Purpose The Head of Salesforce Centre of Excellence (CoE) is responsible for the Salesforce strategic direction, capabilities, and operational excellence in Ofgem. The role requires a strong understanding of the Salesforce product suite, Platform-as-a-Service (PaaS) offerings, administration and development. It also requires strategic vision, strong leadership, and programme management skills to ensure the successful delivery of initiatives and the ongoing adoption of Salesforce across the organisation. The successful candidate will develop business-focused solutions, oversee CoE operations, and manage relationships with Ofgems Systems Integrator (Coforge). Experience of the above in a Public Sector setting will be advantageous. Key Responsibilities Strategic Leadership and Governance: Define, implement and communicate the vision, strategy, and roadmap for the Salesforce CoE, ensuring alignment with organisational objectives and digital transformation goals. Establish and enforce governance frameworks, standards, and best practices for Salesforce utilisation across the organisation. Monitor emerging Salesforce technologies and assess their potential impact on current and future business needs. Centre of Excellence (CoE) Management: Build and manage a high-performing CoE team, fostering a culture of collaboration, innovation, and continuous improvement. Develop and deliver training programs to enhance the teams Salesforce capabilities and ensure knowledge sharing. Measure and report on the CoEs performance and adoption, identifying areas for improvement and implementing necessary changes. Offshore Systems Integrator (SI) Relationship Management: Establish and maintain strong partnerships with offshore SIs, ensuring clear communication and alignment of objectives. Oversee the quality and timeliness of deliverables from offshore partners, ensuring they meet organisational standards and requirements. Negotiate contracts and manage budgets related to offshore SI engagements: Business-Focused Solution Development: Collaborate with business stakeholders to identify business requirements and translate them into effective Salesforce solutions. Proactively plan to minimise delivery time within budget. Oversee the design and implementation of scalable and secure Salesforce applications that enhance business processes and deliver measurable value. Ensure solutions are user-centric and adhere to user experience best practices. Salesforce Administration and Development: Lead the administration of the Salesforce platform, including user management, security configurations, data integrity, and system maintenance. Direct development activities, encompassing customisation using Apex, Visualforce, Lightning components, and integration with external systems. Implement and uphold development best practices, including continuous integration and deployment (CI/CD) pipelines, proactive Release Management, and automated testing. Person specification Role Criteria Essential Strategic Vision and Leadership Possesses a clear strategic vision for how Salesforce aligns with an organisations broader business goals. This includes: o Defining the CRM roadmap o Prioritising initiatives based on ROI o Leading cross-functional collaboration Salesforce Expertise - Extensive hands-on functional and technical experience with Salesforce products and architecture, including: o Salesforce Service Cloud and Experience Cloud o Integration o Configuration and development o Platform scalability and governance CoE Leadership & Strategic Alignment Clear ability to define and evolve a Salesforce CoE including: o Experience in managing a Salesforce CoE including recruitment, operating model design/implementation, and governance. o Experience Skilled in long-term planning and roadmap development for Salesforce capabilities. o Experience of managing all aspects of a CoE including Administrators, developers, DevOps, Release management, integration and architects. Desirable Salesforce Expertise - Hands-on functional and technical experience with Salesforce products and architecture, including: o Salesforce Public Sector solutions o Mulesoft Integration Platform o Integration strategies o Platform Management o Salesforce Product management Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Leadership Delivering at Pace Benefits Alongside your salary of 61,446, OFGEM contributes 17,800 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working, flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. When you press the Apply now button, you will be asked to complete personal details (not seen by the sift panel) and upload a copy of your anonymised CV. You will then be asked to provide a 1250 word personal statement evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own. Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment, Civil Service Careers The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn ]. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Jamie Wright Email : recruitment@ofgem.gov.uk Recruitment team Email : recruitment@ofgem.gov.uk Further information Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website. Attachments Candidate Pack - Head of Salesforce COE Opens in new window (pdf, 1303kB) Role Profile - Head of Salesforce COE Opens in new window (pdf, 223kB) Terms and Conditions Apr25 Opens in new window (pdf, 335kB)