Social Media Community Manager & Moderator - Simplified AND Traditional Chinese
Join to apply for the Social Media Community Manager & Moderator - Simplified AND Traditional Chinese role at Social Element
Where: Remote from United Kingdom
Type: Hourly Paid Part Time
Join Us at Social Element! Founded 24 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone. To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other, and making a huge impact. We have some exciting new opportunities to work with a leading nonprofit organization within the travel and tourism industry. Leverage your talent and enthusiasm for all things California — its stunning landscapes, vibrant cities, and unique culture. Be part of a team that inspires travelers from around the world to discover the magic of the Golden State. To makesocialbetter for this client, we are looking for native level Simplified or Traditional Chinese Social Media Community Managers & Moderator to monitor social channels and excite and engage with their audience.
Role
Community Manager & Moderator
Our mission is to cultivate strong, genuine connections with our brand's audience, creating a true sense of community and sparking engagement through meaningful interactions. By actively monitoring social media channels, we ensure that every comment and piece of content shared reflects positively and authentically on the brand. We thrive in the fast-paced environment these projects bring, expertly navigating through high volumes of content while seamlessly integrating into the community. We are dedicated to building a secure, positive, and inclusive community where everyone can experience and share that brand love.
What You’ll Do
In this opportunity, you will dive into the travel and tourism world. You’ll be an essential part of our team, connecting with the brand's audiences for the Chinese markets, in addition to moderating content. You’ll address customer inquiries and comments in a timely, professional manner, resonating with the brand's tone of voice. You’ll engage across platforms like TikTok, Instagram, Facebook, keeping conversations vibrant and engaging. You will manage and grow an online community, moderating to ensure a welcoming, judgement-free space where consumers feel safe and respected.
Working Hours
We are looking for someone with greater availability across the week, especially weekends. Shifts: Moderation 6pm, Engagement 10pm.
Child Protection
Social Element places the protection of children at the heart of our work. All candidates will have to agree to a criminal background check and provide details for two professional referees at the point of accepting an offer of work.
Requirements
* Excellent Simplified Chinese language knowledge; superb writing skills in Simplified Chinese.
* Advanced English language skills; training and communication in English.
* Background experience: engagement, social customer care, and/or community management.
* Social media knowledge: experience with Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn, YouTube and understanding their audiences; awareness of latest trends.
* Comfort with digital tools (e.g., Sprinklr, Social Sprout) and internal tools (availability scheduling tools, Google Chat).
* Cultural knowledge and interest in California; ability to learn and understand the California brand and product offering.
* Self-motivated, remote-friendly with a structured approach to work and ability to maintain productivity.
* IT Policy: BYOD. PC must meet requirements below.
IT Requirements
* Operating system: Windows 11 or macOS 13 (Ventura) or higher with Admin credentials.
* At least 8GB RAM (16GB recommended).
* Stable home broadband: minimum 20 Mbps download, 1 Mbps upload (50 Mbps / 5 Mbps recommended).
* 40 GB available HDD (SSD recommended).
* Webcam and headset.
* Android or iOS device for 2FA.
* Chromebook, Linux, and Cloud VMs are not supported. If you want to run a local VM, provide specs and plan.
* Touchscreen monitor without keyboard/mouse is not allowed.
Please Note: It is essential to meet all IT requirements to qualify.
The Hiring Process
* Online Assessment in Engagement and Moderation
* Behavioural interview with a member of our Talent Team
How to Apply
Upload your resume and a cover letter (or a link to your cover letter video). Include in your cover letter/video details of your relevant experience and why you want to join Social Element. We look forward to your application!
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Marketing and Sales
Industries
* Marketing Services
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