Job Description
Job Description:
Customer Success Manager
Company Overview
Jonas Event Technology (JET) is a leading provider of event registration software and services, supporting trade exhibitions, consumer shows, and conferences with innovative technology and exceptional customer service. Our mission is to deliver seamless event experiences through powerful SaaS solutions and a client-first approach.
Position Summary
The Customer Success Manager (CSM) is responsible for delivering an outstanding customer experience across all stages of the customer lifecycle. This role focuses on retention, satisfaction, and growth within our client base, ensuring customers achieve maximum value from JET’s products and services.
Incorporating elements of operational leadership, the CSM will drive continuous improvement across people, processes, and systems – aligning customer success initiatives with broader business goals and performance metrics.
Key Responsibilities
Customer Success Leadership
1. Take the lead on the Customer Success approach to deliver world-class support and account management.
2. Foster a customer-first culture focused on proactive engagement, satisfaction, and long-term retention.
3. Act as an escalation point for complex client issues, ensuring swift and effective resolution.
4. Maintain oversi...