Job Description
Grade 9 (SCP 23-25) | Permanent | 37 hours per week \n Please read the following job description thoroughly to ensure you are the right fit for this role before applying. \n Based in Shrewsbury (travel across Shropshire required)\n Help create quality homes and vibrant communities \n STAR Housing (Shropshire Towns & Rural Housing) manages around 4,100 homes across the Oswestry and Bridgnorth areas. We provide repairs, tenancy management, lettings and housing support services to residents.
\n Our vision: "Listening to our residents, together we create quality homes and vibrant communities."\n What you'll be doing \n· Be the main front-line contact for tenants and residents in a designated patch, providing a high-quality, customer-focused housing management service. \n· Carry out proactive estate and tenancy management including audits, inspections and monitoring of estate services. \n· Resolve neighbourhood issues using negotiation and mediation; manage neighbour disputes.
\n· Investigate anti-social behaviour/harassment cases, gather evidence and take appropriate tenancy enforcement action (including legal/court activity where required). \n· Support lettings and allocations processes to minimise rent loss and ensure policies and procedures are followed. \n· Identify and work with partners to provide support for vulnera...