At Medtronic, you can begin a lifelong career of exploration and innovation while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world..
A Day in the Life
Begin your lifelong career of exploration, innovation, and championing healthcare access and equity for all. Join a healthcare technology company that alleviates pain, restores health, and extends life for more than two people every second. The primary purpose of the role is to ensure all necessary funding checks, approvals and arrangements are completed to set up and manage customer accounts, NHS-funded and self-funded.
Customer and patient accounts will be set up in various software applications. The role involves both administrative tasks and contact handling, requiring inbound and outbound contact with patients and internal queries from Field Sales and Technical Consultants. This is a hybrid position based in Watford, UK.
Responsibilities may include the following, and other duties may be assigned:
* To set up new accounts, ensuring that all funding information is correct and complete, and where it is not, to follow up with relevant Health Care Professionals
* To work from a shared inbox, ensuring an even workload distribution across the team
* Ensure continuous patient funding by following up and correcting all Payer information for patients who move home and/or hospital
* To ensure that delayed warranty pumps information is updated, providing continuation of patient care and complete transfers of pump serial numbers to the correct patient for compliance purposes
* To investigate disputed invoices and help find further information on disputed invoices before logging them as disputes
* Working collaboratively with all associated functions to ensure all processes are streamlined, maintained and adhered to. Proactively identifying and following up with process improvements
* To have a full understanding of all Funding Management tasks. Regularly updating the Training Matrix to identify training gaps and needs
Required Knowledge and Experience:
* Experience in a comparable role in a customer support operation, involving management of payments and invoicing
* Proven strong administrative and self-organisation skills: a starter-finisher with persistence and attention to detail
* Proven ability to record and present information clearly and in concise, grammatically correct language - both verbally and in writing
* A demonstrable record of high performance in compliance with defined financial, administrative and contact handling procedures
* Competency using headset and computer simultaneously to navigate between screens and software to required information and data, and to input text/data accurately while on-call
Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees' lives is at the core of our values. We recognise their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
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