Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, with a vision of "creating meaningful lives together." They are passionate about creating enriching experiences for their residents and team members, building a supportive and inspiring environment where employees feel valued and empowered every day.
Overview
Receptionist role focused on offering professional, high-quality customer service as the first point of contact within the home, and providing a range of administrative services. Responsibilities include answering the telephone and responding to enquiries, redirecting calls, completing reception-related administration, maintaining databases, and providing administrative assistance as required.
Job responsibilities
* Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
* Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
* Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.
About Avery
At Avery, we are not just one of the UKs largest providers of luxury elderly care homes; we are a place where people love to work. We believe that the later years of life should be as enriching as any other, and we are passionate about creating meaningful experiences for our residents and our team alike. With the vision of "creating meaningful lives together," we proudly offer exceptional care across a growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.
About you
To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must:
* Have excellent communication skills both verbal and written.
* Be confident in using computers.
* Have a positive, friendly, and welcoming attitude.
* Have previous exposure to problem-solving and client complaints.
Additional role details
Please note this role will require:
* ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
* Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.
Person Specification / Qualifications
* To be successful in this role, you should have excellent communication skills, both verbal and written, be confident in using computers, and have a positive, friendly, and welcoming attitude. Previous exposure to problem-solving and client complaints is also desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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