A well-established general insurance business, authorised and regulated by the FCA, is looking for an experienced Senior Recovery Claims Handler to take ownership of complex and higher-value motor recovery claims at its busy office on the outskirts of Bolton (Egerton). Full-time, permanent.
If you have substantial experience in technical motor recovery claims and want a senior, technical role with a forward-thinking company that supports your career progression and rewards your achievements, this could be the one.
What you'll be doing:
* Manage a caseload of motor recovery claims from first notification through to final settlement, including complex and disputed-liability matters
* Act as a technical referral point and support coaching of less experienced colleagues
* Deliver excellent customer service, handling queries and complaints professionally
* Assess claims accurately and escalate any suspected fraud or irregularities
* Handle all claims in line with FCA, FOS, GDPR and internal compliance standards
* Maintain accurate records and support reporting and KPI tracking
* Work collaboratively with colleagues and Team Leaders to manage workload and service levels
* Support continuous improvement and contribute to team objectives
What you'll bring:
* Substantial experience in technical motor recovery claims, including complex settlement negotiations
* Clear, confident communication, written and verbal, with a customer-focused approach
* Calm under pressure, able to prioritise and meet deadlines
* Strong knowledge of FCA, FOS and recovery claims regulations
* Confident with Excel, Word and Outlook, and comfortable interpreting reports and KPIs
* CII Certificate held or in progress preferred - completion supported
What you'll get:
* Sociable hours - Monday to Friday, 9am-5pm (35 hours), with flexible working patterns available
* Increased holiday allowance with length of service, plus your birthday off and a half-day for seasonal shopping
* Holiday sell scheme and contributory pension
* Support with industry-relevant qualifications
* A cash bonus for going above and beyond
* Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme
* Discounted sports and social activities, and trained mental health and first-aid staff on-site
If this sounds like you, apply now with your CV.
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