We are seeking a Telesales Operativeto join our Customer Service team in Parkview Newry, this role is a Temporary contract for 12 months.
The working pattern for this role will be 12-5pm Monday – Thursday and 12-4pm Friday
Parkview Provisions is a trusted name in the wholesale food industry, proudly serving Northern Ireland, supplying a wide range of chilled, frozen, and ambient products to the retail, hospitality, and catering sectors. Known for our commitment to quality, reliability, and exceptional customer service, we pride ourselves on building strong, lasting relationships with our clients. As we continue to grow, we’re looking for passionate and driven individuals to join our team. This is an exciting opportunity to be part of a dynamic business where your leadership and commercial insight can make a real impact.
You will be part of a team of dedicated colleagues providing excellent customer focused service while working in an environment where your input is valued, and development needs met.
The purpose of the role is to ensure processing of orders within a timescale to meet our customer’s requirements whilst ensuring accuracy of products keyed, cross selling of products on promotions and new products available to a large portfolio of existing customers.
Reporting to the Team Lead in each division, the person appointed will be responsible for the following areas:
* Actively promote and market the Parkview product range to new and existing customers.
* Ensure customer retention and business growth through the provision of exceptional customer service.
* Taking orders/enquiries over phone
* Processing orders
* Informing customers of sales promotions
* Maximizing the distribution of Foodservice/Retail/Beverages to our client base.
* Support BDM’s with pricing, cold calling, and upselling
The ideal candidate will have/be:
* Previous experience working in a busy working environment
* Excellent organisational, administrative and interpersonal skills.
* Must be able to work as part of a team in a busy sales environment
* Proficiency in the use of computer packages is essential
* Previous Telesales experience (in foodservice/retail/beverages would be a distinct advantage)
Parkview Provisions is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
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