Job Title: Claims Insight Analyst
Location: Liverpool City Centre, on a hybrid working basis
Salary: Competitive DOE
Job Type: Permanent, Full Time
Working Hours: 37.5 hours per week, Monday to Friday
We are currently recruiting for an Insight Analyst to join our Data Analytics Team, which sits in a unique position between our Pricing, Reserving, and Claims departments. This role is focused on supporting both the Claims and Reserving side of the business, and there are and will be opportunities to support the Pricing function, too!
The successful candidate, will be a natural self-starter looking to use their initiative and curiosity to investigate trends, and will have an end goal of delivering comprehensive analysis across all levels of the business. This role requires having the creative flair to push ideas through to completion, have the confidence and initiative to question effectively and professionally, and be able to work independently or as part of a team.
What you will be doing:
Supporting and leading the Claim operation with understanding performance, spotting and reducing leakage, and helping define strategy using data and analytics
Quantifying and feeding Claim operation process changes into the reserving cycle, whilst being the face of the claims operation to discuss triangulation development
Liaise with the business to get a firm understanding of insight requests needing to be worked and can effectively prioritise their workload to deliver these
Business facing to work with the Claim operation and ensure best practices are met when making decisions using data - acting in a Business Partner mindset always
Own and calculate the cost-saving initiatives (CSI's) put forward from the business, tying in the wider picture thinking to assess the marginal customers in any CSI proposal. Any calculations derived are to speak both Claims and Reserving languageWhat we are looking for:
Applies lateral thinking to deliver thorough, insightful responses, always exploring the underlying causes and implications of adverse movements
A curious mindset when it comes to investigating performance using data, and gains answers independently and quickly to support answering key business questions
Adaptable approach, delivering numerous pieces to tight deadlines and to a high quality expected
Confident with numbers, with experience using advanced maths to answer critical questions that will drive better understanding and outcomes
Able to manipulate and analyse large data sets to produce concise information
A comfortable coder using SQL to extract, cleanse, and manipulate data to support work and answer theories being discussed
Experience building dashboards in Power BI, Tableau, Qlik, or similar software to assist in the idea generation for the Claims operation and BI team when visualising data and performance
Proactive in building and maintaining relationships across the business and all levels, as well as managing expectations competently
Experience interpreting reserving curves, building forecasts (Chain Ladder Method), and being able to discuss development patterns by sharing likely known causes or hypothesis from operational or market changes
Experience within Insurance or Claims would be highly advantageousGrow with Acorn
From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
Benefits:
35 days' holiday (including bank holidays) with additional buy/sell options
24/7 mental health support & free counselling available
Grow with us: Through career fairs, leadership programs, and learning on the go!
Flexible benefits, including early access to salary via our internal platform
Hybrid working options to support work-life balance and individual needs
Recognition awards, social events & moreOur Commitment to our colleague's:
Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
Armed Forces Covenant signatory - honouring those who serve
Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
Best Place to Work for Development - proud to be investing in people's future
Best Place to Work for Women - breaking down barriers to women's career progressionA Few Things to Know Before You Apply
Checks & Clearances
All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of: Insight Analyst, Claims Insight Analyst, Insurance Claims Analyst may all be considered