IT System Administrator Hybrid - 3 days per week in office
Are you ready to play a pivotal role in delivering and improving IT services within a dynamic business environment? We are seeking a skilled IT System Administrator to provide comprehensive support across our clients organisation, ensuring delivery of reliable and effective IT services.
Deliver group-wide IT services, maintaining agreed service levels and prioritising responses for optimal business support.
Act as an escalation point for service desk analysts and business users, providing timely solutions and minimising repeat issues by analysing trends and behaviours.
Define, document, and evolve service processes, the Service Catalogue, and SLAs, ensuring alignment with best practice and IT policies.
Provide expert desktop and server support, including hardware configuration, upgrades, and installation of new service packs or software.
Keep the asset management database accurate and up to date.
Monitor system performance and report on service delivery metrics, exploring opportunities to improve customer satisfaction.
Support the management and maintenance of distributed IT equipment and infrastructure, ensuring it meets evolving business requirements.
Log and update service desk calls promptly, ensuring regular, clear communication with users.
Ensure adherence to IT service controls, regulatory standards, and organisational policies.
Collaborate with all IT teams to ensure the successful implementation and documentation of new or updated services.
Undertake ad hoc projects and departmental duties as required.
Excellent customer service skills and a drive to satisfy IT service users.
Ability to translate complex technical topics into clear, accessible language.
Analytical skills for diagnosing, testing, and implementing solutions in line with best practice.
Detailed knowledge of Microsoft Active Directory and Entra.
Experience in group policy implementation and administration.
Proven track record with IT systems, infrastructure, and emerging technologies.
Network management (including TCP/IP, DNS), server/hardware maintenance, and workstation deployment.
Familiarity with automated deployment tools and IT service management frameworks.
Understands and manages operational and regulatory risk, following all company policies and procedures.
Maintains vigilance regarding information security and promotes a culture of excellence in all IT services delivered.
If you’re driven to provide exceptional IT support, thrive in a collaborative environment, and want to play a crucial role in elevating IT services in our organisation, we’d love to hear from you.