KEY RESPONSIBILITIES
* To ensure all passengers have purchased the correct ticket type for their journey
* To maintain a high standard of customer experience at all times
* To organise and manage the customer queuing system at the required piers
* To support and protect the revenue protection on the required piers
* To ensure clear communication is delivered to all customers and colleagues
* Be committed and flexible in your approach to work
* Ensuring we are committed to providing a punctual and reliable service to our customers
Requirements
QUALIFICATIONS & EXPERIENCE
* Previous experience in customer facing role ideally from hospitality, retail or tourism background
* A genuine desire and ability to work with the public in a front line, customer facing role
* Ability to build rapport with customers and be approachable, knowledgeable and helpful
BEHAVIOURAL COMPETENCIES:
* Communication
* Team player
* Time management
* Emotional intelligence