The role
Make a real impact on residents’ day-to-day experience of their homes.
As a Responsive Repairs Planner (Scheduler), you’ll be the key lead for defined geographical patches, owning our maintenance scheduling diary end to end. You’ll diagnose and book works to drive first‑time fixes, coordinate seamlessly with the Operational Support and Customer Services teams, and serve as the first point of contact for all scheduling enquiries liaising directly with residents, operatives and partners to resolve issues quickly, professionally and in line with our standards.
You’ll keep appointments on track, triage urgent jobs, and help us meet SLAs and KPIs while living our HEART values (Honest, Efficient, Accountable, Respectful, Trusted). You’ll be based from our Newport, Isle of Wight office with the opportunity for hybrid working by agreement with your manager.
Please note, this role is being offered on a Fixed Term Contract / Secondment until 28th May 2027, working 35 hours a week.
What you’ll need
* Qualified to GCSE/O’Level standard or similar.
* Experience of scheduling work in a maintenance environment and can demonstrate.
* Experience of delivering a front line, customer focussed service.
* Experience of working in a housing management or maintenance environment.
* Experience of working on an inner city, multi‑cultural environment and working closely with tenants.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: 9th June 2026 at 23:59 (We may close the advert early if we receive a suitable number of applications).
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