Ecommerce Coordinator
Overview
We are a renowned manufacturing company. Based in South Leicestershire, we are seeking a dedicated and enthusiastic Ecommerce Coordinator to join its team,
* Location: Site:based
* Salary: Circa A GBP 28,000 per annum.Reporting to the Marketing Manager This is an exciting opportunity to contribute to the growth of our online sales and play a key role in our ecommerce operations.
Responsibilities
As an Ecommerce Coordinator, you will be responsible for:
* Order and Inventory Management:
* Processing, packing, and shipping all orders promptly.
* Maintaining accurate inventory levels and ensuring efficient order fulfilment.
* Customer Service:
* Responding to customer enquiries and resolving issues effectively.
* Managing customer complaints to ensure satisfaction.
* Product Management:
* Updating and optimising product listings on the ecommerce platform.
* Ensuring accurate product information and high:quality imagery.
* Data Analysis:
* Monitoring website performance and user experience.
* Analysing sales data and generating reports to support data:driven decisions.
* Market Awareness:
* Conducting regular reviews of competitors and identifying opportunities for range extension and website improvements.
* Cross:Functional Support
* Assisting other departments, including picking and palletising B2B customer orders and supporting production lines as needed.
* Supporting social media content creation, marketing campaigns, and trade events.
* Qualifications
To excel in this role, you should possess the following:
* A solid understanding of ecommerce platforms (preferred).
* Knowledge of digital marketing, including SEO and content creation.
* Strong data analysis skills.
* Excellent communication and organisational abilities.
* High attention to detail and a commitment to maintaining high standards of work.
* Ability to work both independently and collaboratively in a team environment.
* A proactive and adaptable approach to learning and problem:solving.
* Physical capability to perform manual labour and handling tasks.
Day:to:Day
Your typical day will involve:
* Managing and fulfilling online orders, including picking, packing, and shipping.
* Responding to customer queries and resolving any issues promptly.
* Updating and optimising product listings to ensure accuracy and appeal.
* Monitoring website performance and analysing sales data to identify trends and opportunities.
* Collaborating with the marketing team to execute campaigns and enhance the customer journey.
* Supporting other departments as needed, including assisting with production and marketing activities.
Benefits
We value our employees and offer the following benefits:
Working Hours: Monday to Friday, Full Time, 40 hours per week
* Location: Site:based
* Salary: Circa A GBP 28,000 per annum
* Statutory holiday entitlement (28 days inclusive of Bank Holidays).
* Auto:enrolment pension scheme.
* Free on:site parking.
* Staff discounts, and service awards.
If you are a motivated individual with a passion for ecommerce and a desire to contribute to a growing business, we would love to hear from you. Apply today to join the team and help them deliver exceptional products and service to its customers.