Owen Mumford is looking to hire a talented Investigator! Could this be your next role? The management and documentation of the investigation of customer complaints. Work with Subject Matter Experts in Production and Design to develop focused, thorough and logical product complaint investigations to meet required timelines. Communicate effectively with managers, customers and all stakeholders regarding progress/status. Key Responsibilities: To follow complaints procedures in logging and investigating complaints including device evaluation/testing as required To review reports/work of other MPS Team Members as required by the MPS Team Leader To work with Associates in Production and Design (or other relevant Subject Matter Experts) guiding the creation of analytical fact-based documented investigations and to produce reports, in accordance with the Investigation procedure To provide an impartial review of probable and actual root causes presented in investigation reports by subject matter experts to ensure that the corrective and preventive actions address the needs of the patient in resolving any failure To ensure that all potential failures that are identified during investigations are correctly documented following Exception procedures. Additionally, to provide input into Risk Management Files and Clinical Evaluations To perform trend analyses on reported complaints and report findings to management to support an early warning alert system for emerging trends to support corrective actions To request product be placed 'on hold' pending investigation of root cause for high impact issues To be successful in this role, you will need: Formal training in investigation techniques/problem solving Proven track record of writing technical investigation reports in medical device/pharmaceutical industry Self-motivated, enthusiastic, energetic with a degree of resilience Communication skills ability to influence at all levels of the business and customers (verbal and written) Attention to detail What will we give you? You will be joining a successful, privately owned industry leader who are constantly innovating and looking to improve lives, empower patients and relieve the pressure on healthcare professionals. We invest heavily in our staff and offer a competitive salary and benefits package along with the opportunity to develop within the business. Additional benefits include: Remote working up to 2 days per week Flexi time covering 37.5 hours per week with core working hours of 9:30am-12 Noon and 2:00pm-4:00pm (3:30pm on Fridays) 25 days annual leave (with the opportunity to earn loyalty days with length of service) Holiday purchase scheme (up to 10 days purchased per holiday year) Enhanced Family Friendly Policies Enhanced Sickness Pay Group Life Insurance Wellbeing initiatives and support Annual company bonus Free parking, free tea & coffee and free fruit About us: ????? Owen Mumford is a global leader in medical device design and manufacture. For almost 70 years we have been inventing life-enhancing devices that are tested and proven to deliver an industry benchmark in the safety, accuracy and comfort of medication administration. This strong heritage is the springboard for our future as we help to shape the progress of the healthcare industry by bringing pioneering concepts and solutions to life in an accountable and sustainable way. Headquartered in the UK, Owen Mumford is a family-run business with a large global presence across North America, EMEA and APAC.