Field Service Engineer (London)
Location: London
Contract Type: Permanent
Job Type: Full-Time
Salary: Competitive
About Us:
Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.
Job Summary: We're looking for a Service Engineer based in the following locations:
North London
South London
The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service.
Key Responsibilities:
Ensure agreed Franke UK Technical Standards and Processes are adhered to
On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
Highlight Technical skills gap.
Highlight customer skills gap.
Managing stock levels
Managing ...