Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
Key Responsibilities
1. Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
2. Supports the creation of a positive, memorable experience for residents
3. Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
4. Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystars complaints procedure.
5. Supports events and activities within the Community
6. Establishes and maintains relationships with University clients.
7. Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
8. Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
9. Undertakes marketing activities such as attending open days and leafleting to promote t...