Client Service Coordinator Job Listing at Banfield Pet Hospital in Plymouth, MA (Job ID R-198588)
Passionate Customer Service Professional Needed. Must Love Pets.
Banfield Pet Hospital – Plymouth, MA
Job Description
The Client Service Coordinator ("CSC") is responsible for managing the flow of clients and pets through the hospital, maximizing the productivity of the veterinary team, ensuring effective communication with clients and associates, and coordinating pet care in a friendly, welcoming, and efficient manner. The role also involves encouraging client loyalty and referrals.
Essential Responsibilities and Tasks
1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively promote hospital services and manage client flow to ensure excellent client care and team productivity.
3. Support the hospital's wellness plan clients by maximizing the number of pets seen.
4. Provide professional, efficient, and exceptional service, including welcoming clients and pets, ensuring their comfort, and educating them about pet health.
5. Educate clients on Optimum Wellness Plans, preventative care, and hospital services.
6. Assist incoming clients with documentation, pet information entry, and identification procedures.
7. Assist outgoing clients with instructions, billing, dispensing prescriptions, retail sales, and scheduling.
8. Manage financial transactions and maintain accurate records.
9. Perform administrative functions as needed.
10. Perform other duties as assigned.
Special Working Conditions
* Ability to work at a computer for extended periods.
* Comfortable around various pets, including dogs, cats, birds, and reptiles.
* Work hours may exceed 40 hours per week, including weekends and evenings.
* Exposure to pets that may bite or scratch, and to hazards such as anesthesia, radiation, biological hazards, and medications.
Experience, Education, and Training
* High School Diploma or equivalent preferred.
* Must be at least 18 years old for radiography and radioactive substances exposure.
* One year of related customer service experience required; veterinary or medical background preferred.
Start your Banfield career as a Client Service Coordinator. Learn more about the impact you can make and our support for your professional growth at https://jobs.banfield.com/
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