Job Category: Admin & Clerical Job location: Victoria Street, Loughborough, Leicestershire, LE11 2EP United Kingdpm Charnwood Borough Council Hours per week: 24 Start date: Immediate start Salary: £13.90 per hour Job Purpose The role forms a vital part of the provision of supported housing services to customers who are elderly and vulnerable and require support to remain in independent living. The supported housing service comprises the Lifeline service and Wardens services working together to deliver a responsive, customer-focused service that meets individual needs of people with varying degrees of support requirements, disabilities and medical conditions Control Operators work closely with the Wardens� Services team and the Emergency Call-out Officers who provide emergency support out-of-hours in the evening and at weekends and bank holidays. The purpose of the role is to respond to calls from customers who activate their emergency alarm and to arrange for appropriate emergency services, next-of-kin or Emergency Call-out Officers to assist them. The role forms an integral part of the supported housing service and provides essential emergency support to vulnerable adults, helping them to live independently in their own homes. The role-holder will be expected to make decisions about the type of assistance needed by customers and to assess situations to enable the appropriate support to be provided as swiftly as possible. The role forms part of a team of Control Operators providing a 24-hour service to tenants of sheltered housing and dispersed housing for the elderly, as well as to private customers of the service Delivery of an effective and appropriate service to all service users, fairly and without discrimination. The Lifeline team provides an out-of-hours repairs service, dealing with emergency repair requests from tenants of CBC and other client housing providers and works closely with the Repairs team in resolving repair issues. In addition to the above, Control Operators play an important role as a front-line service 365 days a year and deal with a variety of general enquiries and emergency situations affecting CBC customers requiring immediate action such as floods, power cuts, fires, anti-social behaviour and liaise with emergency services, Social Services, utility suppliers and contractors to ensure satisfactory resolution Training will be provided Must have had experience working with Tunstall PNC call taking. DBS is not required. Flexibility will be considered if unable to cover all shifts listed.