About Fourteen IP
Fourteen IP are the world's leading provider of AI and cloud telephony solutions for the hospitality sector, helping hotels worldwide streamline operations and enhance guest experiences. Their Evolution Voice cloud telephony service is used in over 350,000 hotel rooms across 25 countries, while their AI-powered Evolution Virtual Agent (EVA) manages millions of guest calls, improving efficiency for hotels.
As a growing and innovative company, they are looking for a motivated and tech-savvy individual to join their team as an IT Support Apprentice. This is a fantastic opportunity for someone passionate about technology, networking, and troubleshooting to gain hands-on experience in a rapidly expanding industry.
About the Role
As an IT Support Apprentice, you will play a key role in supporting hotel clients with their cloud telephony and networking systems. You will gain experience in technical support, fault-finding, installations, and VoIP technologies while working with experienced professionals.
A Typical Day in the Job:
Technical Support & Troubleshooting - Diagnose and resolve faults in cloud telephony, routers, switches, and networks via phone, email, and remote access tools.
Installation & Maintenance - Configure, test, install, and repair IT & telephony equipment, ensuring systems are ready for deployment.
Remote & On-Site Support - Re...